Third Party Operations Senior Associate

PwC; Ciudad de México; On-site; MXN 420,000 - 660,000; Full time

Job summary

PwC Mexico Acceleration Center seeks a Third Party Operations Senior Associate to support People Operations within Internal Firm Services. You’ll analyze complex issues, manage workstreams, and guide juniors while coordinating onboarding, offboarding, payroll, benefits, and compliance activities.

You will interact with stakeholders, interpret data to inform recommendations, and ensure timely HR service delivery in a dynamic, global environment.

Qualifications

• High School Diploma or equivalent required.
• At least 2 years of experience.
• English proficiency required.

Responsibilities

• Administer third party operations activities across the employee lifecycle, including onboarding, offboarding, transfers, and record maintenance.
• Processing human resources transactions and validating employee data accuracy across systems, forms, and case records.
• Managing inquiries and escalations from internal stakeholders in line with human resources protocols and service delivery standards.
• Coordinating payroll, benefits, absence, and employee relations support activities with attention to timing, privacy, and compliance.
• Monitoring labor law and policy requirements and applying them to operational cases, documentation, and issue resolution.
• Analyzing third party program activity and human resources metrics to identify trends, risks, and process improvement opportunities.
• Maintaining process documentation and supporting updates to standard work, controls, and procedural guidance.
• Using human resources software, digital tooling, and data quality checks to streamline service delivery and reduce processing errors.
• Supporting external talent and flexible workforce operations through vendor coordination, onboarding steps, and compliance tracking.
• Interpreting business needs, escalating complex issues, and guiding junior team members on day-to-day operational tasks

Skills

English proficiency

Education

High School Diploma or equivalent

Bachelor’s degree preferred

Job description

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

The Opportunity

Join our Acceleration Center Mexico and help shape the future of business for our diverse client portfolio across geographies and jurisdictions. You’ll work at the heart of global teams across Advisory, Assurance, Tax and Business Services—solving real client challenges through connected collaboration. We’ll help you grow your skills so you can go further. With hands‑on learning, cutting‑edge tools and an inclusive culture, this is your opportunity to do inspiring work that makes a difference—every day.

As a Third Party Operations Senior Associate you will support people operations activities within our Internal Firm Services practice, helping manage the processes that keep employee services running smoothly. As a Senior Associate you will analyze complex issues, manage assigned workstreams, build meaningful stakeholder relationships, and guide junior team members while strengthening your personal brand and technical skills. In this role at PwC, you will help coordinate third party operations, respond to HR inquiries, interpret data to inform recommendations, and contribute to the execution of onboarding, offboarding, records, payroll, benefits, and compliance activities.

Responsibilities

• Administering third party operations activities across the employee lifecycle, including onboarding, offboarding, transfers, and record maintenance
• Processing human resources transactions and validating employee data accuracy across systems, forms, and case records
• Managing inquiries and escalations from internal stakeholders in line with human resources protocols and service delivery standards
• Coordinating payroll, benefits, absence, and employee relations support activities with attention to timing, privacy, and compliance
• Monitoring labor law and policy requirements and applying them to operational cases, documentation, and issue resolution
• Analyzing third party program activity and human resources metrics to identify trends, risks, and process improvement opportunities
• Maintaining process documentation and supporting updates to standard work, controls, and procedural guidance
• Using human resources software, digital tooling, and data quality checks to streamline service delivery and reduce processing errors
• Supporting external talent and flexible workforce operations through vendor coordination, onboarding steps, and compliance tracking
• Interpreting business needs, escalating complex issues, and guiding junior team members on day-to-day operational tasks

What You Must Have

• At least a High School Diploma or the equivalent degree
• At least 2 years of experience
• Oral and written proficiency in English required

What Sets You Apart

• Preference for a Bachelor’s degree
• Experiencing third-party operations or talent solutions
• Navigating external talent sourcing and workforce planning
• Using HR systems, data, and process documentation
• Interpreting feedback and changing business context
• Building client connections and managing ambiguity
• Guiding junior team members through complex work

Travel Requirements

Up to 20%