Telesales Representative

Langford Staffing; Puebla de Zaragoza; Remote; MXN 538,000 - 673,000; Full time

Job summary

Langford Staffing is recruiting experienced Telesales Representatives for a client that operates high-volume consumer outreach campaigns. You will contact leads using an automatic dialer and aim to generate qualified live transfers rather than finalizing sales.

Three+ years in telesales, ability to meet transfer targets, and strong English communication are required while working full-time during U.S. Eastern Time hours. Dialer tools like Convoso, Five9, NICE CXone are a plus.

Qualifications

• Three or more years of telesales or outbound sales experience.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive communication.
• Experience meeting call/transfer/appointment/conversion or sales targets.
• Clear and professional spoken English.
• Ability to stay calm with impatient or upset customers.
• Strong listening skills and adaptive responses during calls.
• CRM usage and precise note-taking on calls.
• Willingness to learn from coaching and apply feedback.

Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Introduce campaigns and qualify leads during conversations.
• Encourage qualified consumers to speak with a sales representative for live transfer.
• Record accurate notes and dispositions in the CRM.
• Follow campaign scripts, rules, and opt-out requirements.
• Maintain call quality and work toward performance targets.
• Adhere to schedule and reliability expectations.
• Comply with campaign requirements and quality standards.

Skills

Telesales

Outbound sales

Call-centre experience

Objection handling

English fluency

Active listening

Tools

Convoso

Five9

NICE CXone

Genesys Cloud CX

CallTools

Job description

Full-Time Remote Position

U.S. Eastern Time Calling Hours

Annual Target Earnings: C$40,000–C$50,000

About The Role

Langford Staffing is recruiting experienced Telesales Representatives for a client that operates high-volume consumer outreach campaigns.

You will contact company-provided leads using an automatic dialer. During each conversation, you will introduce the campaign, ask qualification questions, respond to objections, and encourage qualified consumers to speak with a sales representative.

You will not complete the final sale. Your primary goal is to generate qualified and accepted live transfers.

Campaigns may involve health benefits, insurance, telecommunications, or other consumer services.

Your Day-to-Day Responsibilities

• Make continuous outbound calls through an automatic dialer.
• Gain attention and establish the purpose of the call quickly.
• Ask required qualification questions.
• Listen to the consumer and respond to their concerns.
• Handle rejection, distrust, time objections, and hesitation.
• Explain why speaking with the sales representative may be valuable.
• Ask qualified consumers to complete an immediate live transfer.
• Introduce the consumer to the receiving representative.
• Record accurate notes and call dispositions.
• Follow campaign scripts, qualification rules, and opt-out requirements.
• Maintain call quality while working toward performance targets.

Experience And Skills

• Three or more years of telesales, outbound sales, call-centre sales, appointment-setting, lead-generation, or live-transfer experience.
• Experience using an automatic or predictive dialer.
• Strong objection-handling and persuasive communication skills.
• Experience meeting call, transfer, appointment, conversion, or sales targets.
• Clear and professional spoken English.
• The ability to remain calm when consumers are impatient, skeptical, or upset.
• Strong listening skills and the ability to adjust responses during a call.
• Accurate CRM, call-note, and disposition habits.
• The ability to receive coaching and apply feedback quickly.
• Full-time availability during U.S. Eastern Time calling hours.

Experience with Convoso, Five9, NICE CXone, Genesys Cloud CX, CallTools, Readymode, or comparable dialer software is preferred.

Required Remote Setup

• A computer with at least 16 GB of RAM.
• Dual monitors, including an external monitor of at least 22 inches.
• A wired USB noise-cancelling headset.
• A webcam.
• A quiet and professional calling environment.
• Wired internet with at least 100 Mbps download and 10 Mbps upload.
• Backup internet and power arrangements.
• The ability to use a dialer, CRM, and campaign information simultaneously.

How Your Performance Will Be Measured

• Qualified and accepted live transfers.
• Hourly and daily calling results.
• Qualification accuracy.
• Objection-handling effectiveness.
• Call quality and professionalism.
• Accurate notes and dispositions.
• Schedule adherence and reliability.
• Compliance with campaign requirements.

The Right Fit

You should be comfortable speaking with consumers throughout the day and continuing to perform after frequent rejection.

The right candidate can remain professional, respond naturally to objections, and confidently ask qualified consumers to take the next step.

A perfect script is not required from the beginning. Strong communication fundamentals, resilience, and the ability to learn from coaching are essential.