Técnico(a) de Soporte Sr. (ICT)

Jabil Inc.; Región Centro; On-site; MXN 400,000 - 560,000; Full time

Job summary

Jabil Inc. is seeking a hands-on technician to support test equipment and manufacturing lines in Mexico. You will assist engineers during commissioning, provide line support for test processes, and ensure preventative maintenance is carried out without impacting production schedules.

The role requires UNIX knowledge, strong problem-solving skills, and ability to work in a team. HP3070 experience is a plus; bilingual communication is beneficial.

Qualifications

• Ability to present information and respond to questions from managers, clients, customers, and the public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a Windows-based PC and related software.
• Advanced PC skills and familiarity with company software packages.
• Ability to read and understand simple instructions and memos.
• Ability to perform simple one- or two-step instructions and basic calculations.

Responsibilities

• Assist Test Engineers when commissioning new test equipment.
• Provide line support to manufacturing for all test processes.
• Ensure timely responses to machine down situations and coordinate with maintenance.
• Maintain adequate spares and perform preventative maintenance as scheduled.
• Escalate unresolved issues to Test Engineers promptly.
• Instruct operators on safe and effective use of test equipment.
• Provide daily line issue reports and periodic downtime analyses.

Skills

Effective communication

Problem solving

UNIX knowledge

PC skills

Reading comprehension

Basic programming knowledge

Electronics/Mechatronics

Team collaboration

Tools

HP-3070 maintenance

Job description

At Jabil (NYSE: JBL), we are proud to be a trusted partner for the world’s top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a vast network of over 100 sites worldwide, Jabil combines global reach with local expertise to deliver both scalable and customized solutions. Our commitment extends beyond business success as we strive to build sustainable processes that minimize environmental impact and foster vibrant and diverse communities around the globe.

JOB SUMMARY

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides input for colleague’s performance appraisals
• Assists Test Engineers when commissioning new test equipment.
• Provides technical assistance to other technicians on the same shift.
• Provides line support to manufacturing for all test processes.
• Ensures “machine down” calls are responded to in a timely manner.
• Liaises with manufacturing to determine repair priorities.
• Ensures adequate spares are available for all allocated equipment.
• Ensures Preventative Maintenance is carried out at specified intervals on all allocated equipment.
• Liaises with manufacturing to ensure Preventative Maintenance does not impact production schedule.
• Escalates to Test Engineers any unresolved/ongoing issues.
• Instructs operators on safe/effective use of test equipment.
• Provides daily report of all line issues.
• Provides weekly/quarterly downtime reports for allocated equipment.
• Sources spares from the most cost effective supplier.
• May perform other duties and responsibilities as assigned.

JOB QUALIFICATIONS

KNOWLEDGE REQUIREMENTS

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to operate a personal computer including using a Windows based operating system and related software.
• Advanced PC skills, including training and knowledge of Jabil’s software packages.
• Ability to write simple correspondence. Read and understand visual aid.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to deal with standardized situations with only occasional or no variables.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to compute rate, ratio, and percent and to draw and interpret graphs.

Actitud de servicio

Gusto por el trabajo

Ganas de crecer y desarrollarse

Facilidad para trabajar en equipos disciplinarios

Disponibilidad de realizar tiempo extra

Disponibilidad de turno

Carrera en Electrónica/Mecatrónica/Desarrollo de SW o afín

Experiencia en manejo, soporte y mantenimiento de equipos HP3070

Conocimientos en sistema operativo UNIX

Habilidad en el análisis de circuitos

Conocimiento en lenguajes de programación

Lectura y comprensión de inglés para interpretación de especificaciones

Jabil, including its subsidiaries, is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, veteran status, or any other characteristic protected by law.

Accessibility Accommodation

If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access Jabil.com/Careers site as a result of your disability. You can request a reasonable accommodation by sending an e-mail to [e-mail] with the nature of your request and contact information. Please do not direct any other general employment related questions to this e-mail. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to.