Technical Support Specialist

Human Quality.; Monterrey; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading industrial accessories distributor in Monterrey seeks a Technical Support Specialist. This role involves providing technical product support and conducting training for sales teams. The ideal candidate has a Bachelor’s in Engineering, 1–2 years' experience, and advanced English. Benefits include a salary of MXN $25,000, private medical insurance, and gym membership support.

Servicios

Law benefits (IMSS, vacation, bonus)

Grocery vouchers

Private medical insurance (after 3 months)

Gym membership support

Formación

• 1–2 years in technical support or engineering roles.
• Valid U.S. Visa and Passport; availability to travel.

Responsabilidades

• Provide product specifications and recommendations.
• Lead monthly training workshops.
• Conduct regional field visits with sales teams.

Conocimientos

Detail-oriented

Proactive

Excellent communication

Organizational skills

Ease for public speaking

Advanced English

Microsoft Office

Educación

Bachelor’s Degree in Industrial, Mechanical, or Mechatronics Engineering

Herramientas

ERP system knowledge

Descripción del empleo

Technical Support Specialist

Location: Monterrey, N.L.
Industry: Industrial accessories distributor (fluid transport hoses)
Work Schedule: Monday to Friday, 8:00 a.m. – 6:00 p.m.
Mode: On-site

Position Objective

Provide technical product support and deliver training to sales teams, distributors, and customers, ensuring technical excellence and strong customer relationships across the Dixon network.

Key Responsibilities

Technical Product Support

• Provide product specifications, limitations, and recommendations to sales and distributors.
• Support pre-sales and post-sales activities via phone, email, and field visits.
• Assist customer service with basic technical inquiries.

Training & Development

• Lead monthly training workshops (Monterrey & Mexico City).
• Coordinate event logistics (scheduling, registration, travel, accommodation, certificates).
• Conduct monthly virtual trainings for distributors.
• Develop presentations and materials tailored to each session.

Field Support

• Conduct regional field visits with sales teams.
• Deliver on-site technical training for distributors and users.
• Identify business opportunities during customer visits.

Candidate Profile

• Education: Bachelor’s Degree in Industrial, Mechanical, or Mechatronics Engineering.
• Experience: 1–2 years in technical support or engineering roles.
• Technical Skills:
  • ERP system knowledge (desirable)
  • Microsoft Office (100%)
  • Understanding of technical drawings/specifications
• Languages: Advanced English (required)
• Other Requirements: Valid U.S. Visa and Passport; availability to travel.
• Soft Skills: Detail-oriented, proactive, excellent communication, organizational skills, and ease for public speaking.

Compensation and Benefits

• Monthly Salary: MXN $25,000 gross
• Payment: Biweekly
• Benefits:
  • Law benefits (IMSS, vacation, bonus)
  • Grocery vouchers
  • Private medical insurance (after 3 months)
  • Gym membership support

Job Requirements (max. 50 characters each)

• Bachelor’s in Engineering or related field
• 1–2 yrs technical support or field service
• Advanced English; U.S. visa & passport
• Strong communication & presentation skills.

-Requerimientos- Educación mínima: Educación superior - Licenciatura 1 año de experiencia Idiomas: Inglés Disponibilidad de viajar: Si Palabras clave: apoyo, support, soporte, especialista