Technical Support Engineer - LogScale (Remote)

CrowdStrike; Pachuca; A distancia; MXN 500,000 - 700,000; Jornada completa

Descripción de la vacante

A leading cybersecurity company is seeking a Technical Support Engineer in Pachuca, Mexico. This role involves managing customer support tickets, troubleshooting issues, and assisting teammates. The ideal candidate will have over 3 years of experience in technical customer support, knowledge of container orchestration, and strong communication skills. The company offers a remote-friendly culture and competitive compensation.

Servicios

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive wellness programs

Formación

• 3+ years of experience providing technical customer support in a B2B SaaS company.
• Strong written and verbal communication skills.
• Ability to solve problems using knowledge of Linux systems and programming languages.

Responsabilidades

• Manage queue & tickets in a timely manner, providing product knowledge for faster resolution.
• Assist teammates with troubleshooting, serving as a mentor to junior team members.
• Work cross-functionally to diagnose/debug operations-related problems.

Conocimientos

Technical customer support

Container orchestration

Communication skills

Problem-solving

Linux systems

Herramientas

Kubernetes

Ansible

Docker

Descripción del empleo

A leading cybersecurity company is seeking a Technical Support Engineer in Pachuca, Mexico. This role involves managing customer support tickets, troubleshooting issues, and assisting teammates. The ideal candidate will have over 3 years of experience in technical customer support, knowledge of container orchestration, and strong communication skills. The company offers a remote-friendly culture and competitive compensation.