Technical Support Engineer

iCIMS, Inc.; A distancia; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global technology startup is seeking a Technical Support Specialist to provide high-quality support and contribute to improving customer operations. This fully remote position requires excellent communication skills in Spanish and English, along with a high school diploma. Candidates should have a proactive attitude, a basic understanding of SQL, and the ability to thrive in a fast-paced environment. Join us to help transform how companies attract and select talent in an inclusive work atmosphere.

Servicios

Major medical insurance including dental, vision, and travel coverage

18 days of vacation

Support for furniture and equipment

Formación

• Completed high school diploma or equivalent.
• Excellent written communication skills in Spanish and English, C1 or higher.
• Entrepreneurial, proactive, and resourceful personality.
• Ability to learn new technologies independently.
• Comfort working in a fast-paced, dynamic environment.
• Basic knowledge of SQL, or a programming/scripting language.
• Current CURP and residing in Mexico.

Responsabilidades

• Providing technical support and answering client inquiries.
• Analyzing and resolving technical issues.
• Verifying the quality of new implementations.
• Proposing improvements to reduce support tickets.
• Updating systems with accurate client information.

Conocimientos

Excellent written communication skills in Spanish and English

Proactive and resourceful personality

Ability to learn new technologies independently

Basic knowledge of SQL

Comfort in fast-paced environments

Educación

High school diploma or equivalent

Herramientas

Basic knowledge of Power BI

Descripción del empleo

Job Overview

Do you love helping people use technology?

Are you someone who can’t rest until a technical issue is fully understood and resolved? Do you want to fast-track your career, join a globally recognized startup, and work alongside an exceptional team?

If so, keep reading.

iCIMS builds software to transform how companies attract and select talent. We help some of the world’s largest employers recruit at scale using artificial intelligence. Your mission (if you choose to accept it) will be to provide high-quality support to our clients and actively contribute to improving and automating customer operations.

To succeed in this role, you’ll need exceptional problem‑solving skills and a proactive attitude. You’ll develop a deep understanding of our technology while building experience in operations support and process automation. We value fast learners who can communicate clearly with both clients and internal teams—and who care about writing and spelling quality.

About Us

When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent. Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We’re passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose‑driven, and innovative work environment where everyone belongs.

Responsibilities

A typical day at iCIMS might include:

• Providing technical support and answering client inquiries
• Analyzing and resolving technical issues
• Verifying the quality of new implementations
• Proposing improvements to reduce support tickets by identifying enhancements to our software
• Updating systems with accurate information, such as client account setup and service configuration

Qualifications

This opportunity is for you if you have:

• A completed high school diploma (or equivalent)
• Excellent written communication skills in Spanish and English, C1 or higher
• An entrepreneurial, proactive, and resourceful personality
• The ability to learn new technologies independently
• Comfort working in a fast‑paced, dynamic environment
• Basic knowledge of SQL, or a programming/scripting language
• You live in Mexico with current CURP

Preferred

You’ll be a strong candidate if you also have:

• Previous experience in technical support or operations roles, especially in startups or fast‑growing tech companies
• Basic knowledge of Power BI

EEO Statement

iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you’d like to request an accommodation due to a disability, please contact us at [e-mail].

Compensation and Benefits

• Direct employment with full legal benefits
• Major medical insurance including dental, vision, and travel coverage
• 100% remote work
• 18 days of vacation
• Support for furniture and equipment