Technical Support Engineer

Klar Technologies SA de CV SFP; Ciudad de México; Hybrid; MXN 320,000 - 520,000; Full time

Benefits offered by this job

Stock options

Vacation leave 15 days

Maternity/paternity leave

Vacation bonus

Christmas bonus

Food vouchers

Medical Insurance

Laptop/Computer provided

Mental health resources

Coaching & therapy

Modern Mexico City office

International team

Skills development

Job summary

Klar S.A de C.V. in Mexico City is hiring a Hybrid IT Support Technician to configure and secure employee workstations. You will install baseline software, push OS updates, and harden systems to Klar standards.

The role requires solid knowledge of Windows and macOS, cloud basics, and fluent English. You will join a diverse team delivering reliable IT services in a fast-paced, international environment.

Qualifications

• BS/technical degree in computer or networking engineering.
• Experience with malware avoidance is a plus.
• Experience with virtualization technologies.
• Proficient in Windows and macOS in an office context.
• Knowledge of cloud platforms like AWS or Google Cloud.

Responsibilities

• Complete initial configuration for employee workstations.
• Install software baseline required for employees.
• Deploy OS updates and security patches for workstations.
• Harden operating systems and applications per Klar security standards.
• Create and maintain employee workstations inventory.
• Provide technical support for employees.
• Resolve technical issues regarding Klar WLAN.
• Report issues regarding corporate Internet service with ISP follow-up.

Skills

Networking

Antimalware

Virtualization

Windows/macOS

Cloud

English fluency

Education

Computer or Networking Engineering or related discipline

Tools

WLAN/WiFi troubleshooting

Job description

About Klar

We're turning one of the world's largest underbanked markets into something fairer, simpler, and more transparent.

7 million users served since 2019. Uber's first global credit card, built right here in Mexico. Klar Empresarial, a brand-new B2B solution — Klar Empresarial — bringing agile credit and smart accounts to SMEs who've been ignored by traditional banks for too long. And a full banking license on the horizon, because our customers asked for it and we listened.

We move fast, we think big, and we go all in, because as our CEO puts it: "Growing doesn't always mean going further. Sometimes it means going deeper."

Behind all of it is a team of 30+ nationalities, working across Mexico City, Berlin, and Argentina, obsessed with building financial products that are simpler, faster, and fairer than anything that came before.

This is Klar, and we're seeking the people who'll write the next chapter.

Our people

If you join us at Klar, you’ll be welcomed to a team that is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

Our values

Ownership - We own our successes & our failures as a team.

Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.

Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.

Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.

Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.

The position and your daily adventures

This is a full-time position based in our Mexico City office with a hybrid model, therefore we are looking forward to seeing you in our office 2-3 times per week.

What you can expect:

• Complete initial configuration for the employee workstations.
• Install software baseline required for employees.
• Deploy operating system updates and security patches for the employee workstations.
• Harden operating systems and applications according to Klar security standards.
• Create and maintain employee workstations inventory.
• Provide technical support for employees.
• Resolve technical issues regarding the Klar WLAN (WiFi).
• Resolve and/or report technical issues regarding the corporate Internet service, including reporting and following up with the ISP

What we are looking for:

Technical (hard skills)

• Computer or Networking Engineer or related discipline.
• Intermediate Antimalware knowledgeable.
• Intermediate Virtualization technology knowledgeable, focus on workstations.
• Advanced Operating system (Windows and macOS) an office-related software knowledgeable.
• Cloud environments (e.g. AWS, Google Cloud).
• Advanced fluent English. Most communication within Klar happens in English.

Non-technical (soft skills)

• Problem-finder and problem-solver. Has the ability to tackle broad questions, identify the right problem to solve and generate solutions for it.
• Self-starter and proactive. Does not require constant supervision, and paces her work; curiosity drives her to find new work streams that help the company’s goals.
• Organized and structured. Plans, organizes and structures his efforts in order to achieve the most effectiveness in the more efficient way.
• Analytical and critical thinker. Leverages available data and searches for new data points to make informed decisions; does not go with the first hunch or the first answer, but tests her answers against data and facts.
• Good written and verbal communication skills. Knows how to communicate his findings in a way that others can understand and leverage.

Our offer to you:

• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• Vacation premium
• 30 days of Christmas bonus
• Food vouchers
• Medical Insurance
• Computer device
• Wellhub subscription to offer mental and physical health
• Sponsored coaching and therapy sessions via a Mental Health Platform
• A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in

Klar is a safe place for everyone!

We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.

Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!