Business Architect (People Ops)

Klar; Ciudad de México; Hybrid; MXN 900,000 - 1,250,000; Full time

Benefits offered by this job

Competitive salary based on experience

Klar stock options

15 days vacation + parental leave

Medical Insurance

Mental health support

Modern office in Mexico City

Job summary

Klar is seeking a Business Architect for the Mexico City office with a hybrid model. You’ll turn employee lifecycle needs into practical tools and smarter workflows, partnering with Legal, IT, and Engineering to deploy compliant solutions.

You’ll lead automation initiatives, design clear requirements and build AI-driven processes that enhance productivity and experience for the People team.

Qualifications

• 2+ years in business analysis, process improvement, automation, internal tools or a similar hands-on role.
• Hands-on experience building workflows and integrating systems, using code or no-code/low-code tools.
• Comfort working with data to validate outputs, troubleshoot issues and measure results.
• Structured thinking: you can turn messy processes into clear plans.
• Clear writing for technical and non-technical audiences.
• High ownership and cross-team delivery focus.
• Good judgment handling sensitive employee data and privacy.
• Advanced English and fluent Spanish.

Responsibilities

• Assess and implement solutions for operational and compliance needs (e.g., Workday registration).
• Identify automation and AI opportunities across the employee lifecycle and rank by impact.
• Translate team needs into clear requirements: process maps, rules, data sources, edge cases, success metrics.
• Build and improve AI agents, prompts and workflows for employees and People team.
• Decide when to build internally or integrate external tools considering cost and scalability.
• Collaborate with People, Legal, IT, Engineering, Data, and Finance to deploy solutions.
• Measure impact: time saved, error reduction, adoption and employee experience.
• Document work for reuse and ongoing improvement.

Skills

Workflow building

Data analysis

Structured thinking

Clear writing

Ownership

Financial data sensitivity

English proficiency

Spanish fluency

Tools

n8n

Zapier

Make

Apps Script

APIs

Job description

We're turning one of the world's largest underbanked markets into something fairer, simpler, and more transparent.

7 million users served since 2019. Uber's first global credit card, built right here in Mexico. Klar Empresarial, a brand-new B2B solution bringing agile credit and smart accounts to SMEs who've been ignored by traditional banks for too long. And a full banking license on the horizon, because our customers asked for it and we listened.

We move fast, we think big, and we go all in, because as our CEO puts it: "Growing doesn't always mean going further. Sometimes it means going deeper."

Behind all of it is a team of 30+ nationalities, working across Mexico City, Berlin, and Argentina, obsessed with building financial products that are simpler, faster, and fairer than anything that came before.

This is Klar, and we're seeking the people who'll write the next chapter.

Our people

If you join us at Klar, you’ll be welcomed to a team that is rich in many talents and we are very proud! With our head office in Mexico City, and remote tech hubs in Berlin and Argentina, we are always learning something new about another culture or language. With so many people from different backgrounds and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

and walks of life (young professionals, parents, LGBTQ+, neurodivergence), you’ll definitely find your people here!

Our values

• Ownership - We own our successes & our failures as a team.
• Excellence - We do everything to the best of our ability & always seek to achieve a new level of excellence in our work.
• Inclusion - We believe we are stronger together and actively work to promote a safe, diverse, inclusive, and respectful culture.
• Customer Obsession - We understand the value Klar can bring to its customers & it’s always at the forefront of our decisions.
• Klarity - We communicate clearly & with authenticity. It’s in our name & it’s what we do.

The position and your daily adventures

This is a full-time position based in our Mexico City office with a hybrid model, therefore we are looking forward to seeing you in our office 2-3 times per week.

At Klar, we’re building our AI-enabled People team. As our Business Architect, you’ll turn opportunities across the employee lifecycle into practical tools, connected information and smarter workflows that make life easier for employees and the People team.

Reporting to the Head of People, you’ll work closely with our People specialists and technical partners to understand problems, design solutions and bring them to life. Our roadmap includes developing our employee Knowledge Base and revamping our intranet, automating recruiting and People processes, and building tools that support employee development. You’ll also help assess solutions for operational and compliance needs, such as recording the start and end of the workday.

What you can expect:

• Assess and implement solutions for operational and compliance needs, such as workday registration, partnering with Legal and IT to define requirements.
• Find the biggest opportunities for automation and AI across the employee lifecycle, and prioritize them by impact.
• Turn People team needs into clear requirements: process maps, business rules, data sources, edge cases and success metrics.
• Build and improve AI agents, prompts and workflows that make life easier for employees and the People team.
• Assess when to build internally, improve existing tools or integrate an external solution, considering cost, maintenance and scalability.
• Work with People, Legal, IT, Engineering, Data and Finance to get solutions live.
• Measure what you ship - time saved, errors reduced, adoption and employee experience, and keep improving it.
• Document your work so others can use it, maintain it and build on it.

What we are looking for:

• 2+ years in business analysis, process improvement, automation, internal tools or a similar hands-on role.
• Hands-on experience building workflows and integrating systems, using code or no-code/low-code tools (e.g. n8n, Zapier, Make, Apps Script, APIs).
• Comfort working with data to validate outputs, troubleshoot issues and measure results.
• Structured thinking: you can take a messy process and turn it into a clear plan.
• Clear writing for both technical and non-technical audiences.
• High ownership: you push work across teams until it delivers results.
• Good judgment with sensitive employee data and privacy.
• Advanced English and fluent Spanish.

Nice to have:

• SQL and/or Python.
• Knowledge management tools (e.g. Notion, Confluence, Guru, Google Sites).
• Familiarity with People processes, HRIS/ATS platforms or Mexican labor regulation.

Our offer to you:

• Competitive salary based on performance and experience
• Chance of earning Klar stock options
• 15 days of paid vacation per year; plus extended maternity and paternity leaves
• 30 days of Christmas bonus
• Medical Insurance
• Wellhub subscription to offer mental and physical health
• Sponsored coaching and therapy sessions via a Mental Health Platform
• A modern centrally located office in Mexico City with free drinks, snacks, and regular social events
• International work environment with amazing and highly skilled people
• A world class team that helps you evolve your skills in areas you're interested in

Klar is a safe place for everyone!

We trust our highly skilled and diverse team and we’re committed to creating a welcoming and inclusive environment for new talents to flourish. We value diversity and welcome all applications regardless of gender, nationality, ethnic and social origin, religion/belief, physical abilities, age, sexual orientation and identity.

Should you require any accommodations through the recruitment process, please don’t hesitate to let us know how we can help!