Technical Support Content Specialist, B2B

Logitech; Ciudad de México; Presencial; MXN 914,000 - 1,281,000; Jornada completa

Descripción de la vacante

A global technology company in Mexico City is seeking a Technical Support Content Specialist. This role focuses on developing user-friendly technical support content for video conferencing products. Ideal candidates will have at least 3 years of experience in technical writing and a solid understanding of enterprise technologies. The position offers a competitive benefits package and fosters a culture of flexibility and well-being.

Servicios

Comprehensive benefits package

Flexible working environment

Formación

• Minimum 3 years of experience creating technical customer support documentation.
• Ability to produce and discuss samples of technical writing.
• 2+ years experience in a technical support team environment.
• 1+ years experience with enterprise technologies and video conferencing systems.
• Demonstrated ability to manage multiple projects under pressure.

Responsabilidades

• Develop detailed technical support content for Logitech's video conferencing products.
• Maintain strong knowledge of Logitech’s VC products and software platforms.
• Collaborate with Support, Product, and Marketing teams on content vision.
• Manage updates and improvements to the technical support website.
• Employ project management skills to handle multiple projects.

Conocimientos

Technical writing

Project management

Collaboration

Knowledge of video conferencing systems

Fluent English

Descripción del empleo

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.

The Role:

The Technical Support Content Specialist, B2B, will be instrumental in curating and crafting technical support content that addresses the needs of stakeholders and Logitech's highly technical B2B customer base. Key responsibilities include the research and production of detailed technical Video Collaboration (VC) documentation and the management of customer care initiatives related to content and self‑service. The ideal candidate will bring a knowledge of the VC field, a proactive and collaborative approach to the role, with a strong willingness to engage, suggest improvements, and act as a driving force for change.

A successful candidate in this role will significantly improve Logitech’s ability to deliver the self‑serve documentation customers demand.

Your Contribution:

Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will:

• Develop detailed technical support content for Logitech's video conferencing products, ensuring high levels of clarity and user‑friendliness.
• Maintain a strong working knowledge of Logitech’s VC products, users, and associated software platforms.
• Collaborate with the Support, Product and Marketing teams to refine and execute the content vision for our technical support website.
• Help manage updates and improvements to the technical support website, guaranteeing accurate and current information.
• Employ project management skills to handle multiple projects simultaneously, adhering to tight deadlines without compromising quality.
• Assist with additional projects related to our self‑service content and its ability to improve customers’ experience.

Your Qualifications and Skills:

For consideration, you must bring the following minimum skills and experiences (or their equivalent) to our team:

• At least 3 years of professional experience creating technically complex customer support documentation.
• Ability to produce and discuss samples of technical writing.
• 2+ years of experience working within a technical support team environment.
• 1+ years of experience working with common enterprise technologies, with a preference for video conferencing systems or other audio/video equipment.
• Fluent written and spoken English.
• Demonstrated ability to manage multiple projects concurrently under deadline pressure.
• Demonstrated ability to work closely with multiple stakeholders on a project.

Benefits

We offer comprehensive and competitive benefits packages and working environments that are designed to be flexible and help you to care for yourself and your loved ones, now and in the future. Logitech supports a culture that encourages individuals to achieve good physical, financial, emotional, intellectual and social wellbeing so we all can create, achieve and enjoy more and support our families. We can’t wait to tell you more about them. The benefits vary based on location.

All qualified applicants will receive consideration for employment without regard to race, sex, age, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or on the basis of disability.

If you require an accommodation to complete any part of the application process, or if you are limited in the ability to access or use this online application process and need an alternative method for applying, you may contact us toll free at [phone] for assistance and we will get back to you as soon as possible.

Thank you for considering Logitech. We look forward to meeting you!