Technical Support Analyst (Web / AdTech)- Trainee (Project)

Crypto Pro Network; Americas; Presencial; MXN 89.000 - 156.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Monetary compensation

Year-end bonus

Major Medical Expenses Insurance

Life Insurance

Taquitos Rewards

Amazon Gift Card on your Birthday

Funeral Expenses Insurance

Preferential rates for car insurance

TDU Membership

Holidays and Vacations

Taquitos Rewards

Amazon Gift Card on your Birthday

Work-from-home Bonus

Descripción de la vacante

A technology-focused company in Mexico is seeking a Technical Support Trainee. This role involves supporting technical operations, troubleshooting issues, and providing first-level support to users. You will collaborate with cross-functional teams to resolve incidents effectively. Candidates should have 1–2 years of experience in web development or technical support, strong knowledge of JavaScript, HTML, CSS, and excellent communication skills. The position comes with competitive compensation and attractive benefits, including health insurance and performance bonuses.

Formación

• 1–2 years of experience in web development or technical support.
• Solid knowledge of JavaScript, HTML, and CSS.
• Experience working with AdTech platforms.
• Experience with AdTech platforms or digital advertising technologies.

Responsabilidades

• Triage and investigate incoming technical issues.
• Analyze logs and system behavior to identify root causes.
• Document findings and troubleshooting steps clearly.
• Detect recurring issues and identify patterns across cases.
• Document findings and troubleshooting steps clearly.
• Escalate issues to Engineering or Senior Support per processes.
• Track issue status and follow up for resolution.
• Validate fixes and confirm issue resolution.
• Maintain internal documentation and troubleshooting guides.
• Participate in training sessions and continuous improvement initiatives.

Conocimientos

JavaScript

HTML

CSS

Technical issue analysis

Strong communication skills

Advanced English

Herramientas

AdTech platforms

Google Tag Manager

Descripción del empleo

Technical Support Trainee

We love technology, and we enjoy what we do. We are constantly driven by curiosity, innovation, and the desire to improve every day. We take ownership of our work, value collaboration, and foster a culture of trust and accountability. Our Enrouters embrace challenges, ask questions, learn quickly, and grow together.

We pride ourselves on offering competitive compensation, excellent benefits, a great work environment, flexible schedules, and policies that promote a healthy work‑life balance.

This role supports day‑to‑day technical operations, assists in troubleshooting issues, and provides first‑level support to users. You will collaborate with cross‑functional teams to ensure timely resolution of incidents and contribute to maintaining system stability and user satisfaction.

Responsibilities

• Triage and investigate incoming technical issues and support tickets.
• Analyze logs, system behavior, and reported symptoms to identify root causes.
• Reproduce reported issues and validate problems when possible.
• Detect recurring issues and identify patterns across multiple cases.
• Document findings, troubleshooting steps, and technical observations clearly and accurately.
• Escalate issues to Engineering or Senior Support following defined processes.
• Track issue status and follow up to ensure proper resolution.
• Support validation of fixes and confirm successful issue resolution.
• Maintain internal documentation, FAQs, and troubleshooting guides.
• Participate in training sessions, shadowing, and continuous improvement initiatives.

Qualifications

• 1–2 years of experience in web development or technical support roles (Junior level).
• Solid knowledge of JavaScript, HTML, and CSS.
• Basic understanding of web development principles and front‑end architecture.
• Experience analyzing technical issues in web‑based environments.
• Ability to read logs and analyze system behavior to identify potential root causes.
• Strong written and verbal communication skills for clear documentation and issue reporting.
• Advanced English level.
• Experience working with AdTech platforms or digital advertising technologies (ad tags, tracking pixels, Google Tag Manager, campaign tracking tools).

Contract Type

Per project

Benefits

• Monetary compensation
• Year‑end bonus
• IMSS, AFORE, INFONAVIT
• Major Medical Expenses Insurance
• Minor Medical Expenses Insurance
• Life Insurance
• Funeral Expenses Insurance
• Preferential rates for car insurance
• TDU Membership
• Holidays and Vacations
• Taquitos Rewards
• Amazon Gift Card on your Birthday
• Work‑from‑home Bonus

Equal Employment Opportunity

Enroute is committed to providing equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.