Technical Consulting Engineer

Cisco Systems; Ciudad de México; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Cisco ThousandEyes is seeking an Implementation Engineer to guide customers through initial deployment, adoption, and value realization of the ThousandEyes platform.

You will deliver enablement, implementation, and optimization services, plan deployments, configure monitoring, document solutions, and provide customer training with best-practice recommendations tailored to each environment.

Formación

• Bachelor’s degree with 7+ years in computer science, engineering, information technology, or related field; Master’s and 4 years related experience; PhD and 1 year related experience.
• Project management and consulting experience with ability to prioritize and accomplish tasks in tight timeframes.
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred).
• Experience maintaining or implementing LAN/WAN environments.
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs.
• Experience with at least one programming language (Java, Python, JavaScript, etc.)

Responsabilidades

• Deliver enablement, implementation, and optimization services for the ThousandEyes platform deployments.
• Plan and execute deployments, configure monitoring, document solutions, and provide customer training and best-practice recommendations.
• Engage with a broad range of technical and business stakeholders as a trusted technical advisor.

Conocimientos

Programming: Java/Python/JavaScript

REST APIs

Network architecture

Customer-facing communication

Project management

Educación

Bachelor's degree in CS/Engineering/IT

Master's degree in related field

Herramientas

LAN/WAN monitoring tools

Descripción del empleo

Meet the Team

Cisco ThousandEyes is a Digital Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences.

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios.

Your Impact

When enterprise customers adopt ThousandEyes, early success depends on expert guidance and hands-on enablement. As an Implementation Engineer, you will engage with customers during the initial stages of their journey to ensure successful deployment, adoption, and value realization of the ThousandEyes platform.

You will deliver enablement, implementation, and optimization services, acting as a trusted technical advisor throughout the engagement. This includes planning and executing deployments, configuring monitoring, documenting solutions, delivering customer training, and providing best-practice recommendations tailored to each environment.

The role requires deep knowledge of the ThousandEyes platform, experience with monitoring systems, and a strong foundation in core network architecture. You will be a polished, customer-facing generalist, comfortable engaging with a broad range of technical and business stakeholders.

Minimum Qualifications

• Bachelor’s degree and 7 years experience in computer science, engineering, information technology, or a related technical field; Masters and 4 years related technical experience; PhD and 1 year of related technical experience
• Project management and consulting experience with the ability to prioritize and accomplish tasks in tight timeframes
• Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
• Experience maintaining or implementing LAN/WAN environments
• Familiarity with web technologies (deployment, maintenance, debugging) including REST APIs
• Experience with at least one programming language (Java, Python, JavaScript, etc.)

Preferred Qualifications

• At least 7+ years experience working in a customer-facing role
• Experience with Cloud/SaaS software products Firm grasp of network and application protocols (Cisco/Juniper certification strongly preferred)
• Enjoy a fast-paced, multifaceted environment
• Outstanding communication and problem-solving skills
• A standout "customer first" attitude

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Cisco is an Aff…?

Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.