Technical Consultant - Mexico

Portfolium (Acquired by Instructure); México; Híbrido; MXN 874.737 - 1.224.632; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Flexible work culture

Generous time off

Wellness programs

Learning and development resources

Motivosity employee recognition program

Descripción de la vacante

Portfolium (Acquired by Instructure) in Mexico City is looking for a qualified technical consultant with a background in SaaS implementations. The successful candidate will assess and propose technical solutions while ensuring clear communication with stakeholders.

A Bachelor’s Degree and a minimum of 2+ years of experience in the field are required. The role involves working with authentication systems and providing support to internal resources and customers, making communication and interpersonal skills key for success.

Formación

• 2+ years experience in SaaS-based implementations or technical support.
• Technical expertise with multiple authentication systems like CAS, SAML, LDAP, OAuth.
• Outstanding written and oral communication skills.

Responsabilidades

• Work with internal resources to determine technical requirements.
• Provide consultation and assistance for efficiency improvement.
• Ensure proper documentation is complete and current.

Conocimientos

SaaS-based implementations

Technical support

Customer focus

Interpersonal skills

Written and oral communication

Educación

Bachelor's Degree in related field

Herramientas

SQL

APIs

Various identity provider authentication systems

Descripción del empleo

At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers.

We do this by giving smart, creative, passionate people opportunities to create awesome. And that\'s where you come in:

What You Will Do

• Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc.
• Assess, evaluate, and propose technical solutions according to customer needs and constraints
• Provide technical consultation and assistance for internal resources and customers including best practices and opportunities for efficiency improvement
• Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas
• Maintain solution ownership from planning to delivery
• Ensure proper documentation is complete, current, and stored appropriately from task start to finish
• Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established
• Build and maintain custom tools to increase workflow and productivity for the team
• Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations

What You Need to Know/Have

• Bachelor’s Degree in related field
• 2+ years experience in SaaS-based implementations or technical support
• Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth
• Experience with SQL and Relational Data Models
• Experience and familiarity in working with APIs
• Outstanding written and oral communication skills
• Strong interpersonal skills and customer focus
• Ability to learn, understand, and apply new technologies
• Some experience with a programming language strongly preferred
• Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments
• Can conform to shifting priorities and timelines through analytical and problem-solving capabilities
• Experience working in higher education or K12 experience preferred

Get in on all the awesome at Instructure!

We offer competitive, meaningful benefits in every country where we operate. While they vary by location, here\'s a general idea of what you can expect:

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success.
• Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location.
• Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs.
• Comprehensive wellness programs and mental health support
• Learning and development resources, including professional development tools and tuition reimbursement, to support your growth
• The technology and tools you need to do your best work
• Motivosity employee recognition program
• A culture rooted in inclusivity, support, and meaningful connection

We believe in hiring great people and treating them right. The more diverse we are, the better our ideas and outcomes.

Instructure is an Equal Opportunity Employer. We comply with applicable employment and anti-discrimination laws in every country where we operate.

All employees must pass a background check as part of the hiring process. To help protect our teams and systems, we’ve implemented identity verification measures. Candidates may be asked to verify their legal name, current physical location, and provide a valid contact number and residential address, in accordance with local data privacy laws.

Any attempt to misrepresent personal or professional information will result in disqualification.