IT Systems Engineer

United States Digital Space LLC; Región Centro; Híbrido; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

Clari seeks an IT Systems Engineer to join its hybrid Guadalajara team. You will build and maintain authentication systems and productivity platforms to support global employees, ensuring secure access and efficient collaboration.

You will partner with HR Tech, Security, PMO, and Helpdesk to identify pain points and deliver scalable IT solutions, while growing your technical capabilities in a fast-paced environment.

Formación

• 2+ years in an IT systems or IT engineering role with exposure to IAM, endpoint management, or SaaS administration.
• Experience with Okta SSO, MFA, and user lifecycle basics; Okta Workflows or SCIM is a plus.
• Hands-on with Google Workspace and Slack administration; Microsoft 365 is a plus.
• Some experience with MDM platforms (Jamf, Intune) for device management and compliance.
• Comfort with multiple SaaS platforms and vendor relationships.
• Experience using APIs or no-code tools to automate tasks.
• Good documentation habits and cross-functional communication.
• Relevant certifications such as Okta Certified Professional or Google Workspace Administrator are a plus.

Responsabilidades

• Support IAM stack administration: Okta SSO, MFA, provisioning/deprovisioning.
• Administer core collaboration platforms: Google Workspace, Slack, Zoom; manage users and integrations.
• Manage endpoint devices across macOS/Windows with MDM tools (Jamf, Intune).
• Oversee SaaS app lifecycle from onboarding to decommission with stakeholders.
• Contribute to automation to reduce manual provisioning and license tasks.
• Triage and resolve escalated IT issues from Helpdesk; act as escalation path.
• Develop and maintain IT documentation, SOPs, and runbooks.
• Identify gaps and propose improvement ideas to the team.

Conocimientos

IAM

Endpoint management

SaaS administration

Okta SSO MFA

Google Workspace

Slack administration

MDM tools

APIs automation

Documentation

Cross-functional communication

Certifications

Herramientas

Jamf

Intune

Descripción del empleo

Job Title: IT Systems EngineerLocation: Guadalajara, Mexico, Hybrid

*This is a hybrid position, which may require the ability to occasionally be onsite in our Guadalajara, Mexico office as needed. Candidates must be based in Guadalajara.*

ABOUT THE COMPANY:

Clari + the company are building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining our scale, insights, and AI innovation, we’re building the industry’s first Predictive Revenue System, enabling humans and AI to work together to make smarter decisions and drive consistent growth.

With thousands of customers using our platforms every day, we have an unmatched view into how revenue is actually won — the Revenue Context that reveals what happens, when, and with what outcome. This gives us a unique opportunity to transform an entire category and set a new benchmark for how modern revenue teams operate.

Join us to help transform how companies around the world run revenue — and build the platform that will guide leading revenue teams into the future.THE OPPORTUNITY:

At Clari + the company, our IT Systems Engineer will be pivotal to our company’s success. You will be a key member of our fast-growing and high-performing IT team and will be instrumental in building new systems and solutions that enable our employees to do their jobs efficiently and effectively.

On a day-to-day basis, you will be responsible for engineering systems that securely and effectively manage authentication and authorization of access to end user systems. Specifically, you will:

• Support administration of our IAM stack, including Okta (SSO, MFA, provisioning/deprovisioning), working closely with senior team members on more complex identity workflows and integrations
• Administer and support core collaboration and productivity platforms — Google Workspace, Slack, Zoom, and related SaaS tools — including user management, configuration, and integrations
• Support endpoint management across macOS and Windows fleets using MDM tooling (e.g., Jamf, Intune), including device enrollment, configuration profiles, patching, and compliance enforcement
• Manage the lifecycle of SaaS applications, from onboarding and configuration through decommission, in partnership with business stakeholders
• Contribute to automation efforts that reduce manual toil across provisioning, access reviews, and license management
• Triage and resolve escalated IT issues from the Helpdesk team, serving as the technical escalation path for access, device, and application problems
• Develop and maintain IT documentation, SOPs, and runbooks
• Identify gaps in process and tooling and bring ideas for improvement to the team

In addition to working with amazing colleagues who exemplify our ‘team over self’ core value, you will also have the opportunity to build the IT solutions that help an incredible company scale. You will have an opportunity to make a difference.

WHAT WE’RE LOOKING FOR:

We are seeking a bias-towards-action, results-oriented, critical thinker and builder who is laser-focused on finding and fixing problems through technology. Specifically, you will work closely with stakeholders like our HR Tech team, Security team, PMO, and Helpdesk teams to learn where pain points exist and deliver solutions that meet end user needs.

If you’re looking for an opportunity to learn more, do more, and become more, then becoming an IT Systems Engineer is the career path for you!

THE TEAM:

the company’s IT team comprises seasoned and up-and-coming IT professionals who are all aligned on one vision and mission:

• Vision: Fundamentally transform the way buyers and sellers drive repeatable outcomes

• Mission: Bring science to the art of sales

The IT team consists of results-oriented IT professionals who live to serve and enable others while also creating efficiencies and eliminating ambiguity within the company’s IT strategy.

THE SKILL SET:

• 2+ years in an IT systems or IT engineering role, with exposure to IAM, endpoint management, or SaaS administration
• Working knowledge of Okta — SSO, MFA, and user lifecycle basics; experience with Okta Workflows or SCIM is a plus
• Hands-on experience with Google Workspace and Slack administration; familiarity with Microsoft 365 is a plus
• Some experience with MDM platforms (Jamf, Intune, or equivalent) for device management and compliance
• Comfort working across multiple SaaS platforms and managing vendor relationships at an operational level
• Experience using APIs or no-code tools to automate manual tasks
• Good documentation habits — you write things down and keep them current
• Clear written and verbal communication skills, including the ability to work cross-functionally with non-technical stakeholders
• Self-directed and eager to grow; comfortable asking for help and ramping quickly in unfamiliar areas
• Relevant certifications are a plus: Okta Certified Professional, Google Workspace Administrator, or Slack Certified Admin

At Clari + the company, we are committed to creating an inclusive and supportive workplace where everyone belongs and can thrive. We focus on culture add, not culture fit, and believe our teams are made stronger by the unique perspectives, experiences, and identities each person brings.

We are proud to be an Equal Opportunity Employer and provide employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, pregnancy, or any other characteristic protected by law.

#LI-Remote

*We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, notetaking, or summarizing responses. These tools assist our recruitment team but do not replace human judgment — all hiring decisions are made by people. If you would like more information about how your data is processed or prefer to opt out of any AI-assisted tools, please let your recruiter know. Opting out will not impact your experience or consideration.*