Technical Account Manager, Post-Sales

Qualys; Xico; A distancia; MXN 915,000 - 1,283,000; Jornada completa

Descripción de la vacante

A leading security solutions provider in Veracruz is seeking a Technical Account Manager to drive sales and manage customer relations. The ideal candidate will possess strong sales and technical skills, be fluent in English and Spanish, and have at least 5 years of relevant experience. This role requires building relationships and navigating customer needs through technical sales, with travel expected up to 30% monthly.

Formación

• 5 years in sales & presales relevant experience.
• Fluent in English and Spanish.
• Solid technical background with hands-on experience.

Responsabilidades

• Identify and develop potential new business opportunities.
• Respond to functional and technical elements of RFIs/RFPs.
• Provide functional and technical support to customers.

Conocimientos

Strong Sales Skills

Customer relationship management

Technical background in security

Presentation skills

Analytical skills

Educación

Bachelor's degree or equivalent experience

Descripción del empleo

Come work at a place where innovation and teamwork come together to support the most exciting missions in the worldWe are looking for a candidate, who combines the characteristics of a strong sales personality with the one of a technical adviser.

Strong Sales Skills is a must, and be able to lead the prospects through the whole sales cycle without additional technical assistance, the perfect candidate should have a strong technical background.The Technical Account Manager (TAM) is responsible for actively driving and managing the pre-sales process with direct and channel customers.

The TAM must be able to articulate the company's technology and product positioning to both business and technical users.

Must be able to identify all technical and business issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process.

Must be able to establish and maintain strong relationships throughout the sales cycle.Responsibilities : Identify and develop potential new business opportunities and renewal and upsell focus.Understanding customer requirements and their digital transformation journey.Convey customer requirements to Product Management, Marketing and Engineering teams

• Respond to functional and technical elements of RFIs / RFPs.Delivery high-level and detailed sales presentations.Reporting through Company's CRM.Provide functional and technical support to customers.Identify solutions to reduce support costs.Responsible for attending conferences, seminars, etc.Qualifications : Ideal candidate must be self-motivated with strong knowledge in security space : Vulnerability Management, Policy Compliance, Intrusion Detection Systems (IDS), Intrusion Prevention Systems (IPS), Network Scanners, PCI, Policy Compliance and Audit Tools, other enterprise security solutions.Must possess strong presentation skills and be able to communicate professionally in response to emails, RFPs and when submitting reports.

Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.Bachelor's degree or equivalent experienceIdeal candidate should be fluent in English,& Spanish5 years in sales & presales relevant experience.Solid technical background with hands on experience.Excellent written and oral communication skills.Strong analytical and problem-solving skills.Able to travel throughout sales territories, Mexico, Central América and Caribbean.Travel up 30% each month.IT Security Experience is a must.

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