TECHINICAL SUPPORT LEAD

Hillenbrand; Santiago de Querétaro; Presencial; MXN 556,000 - 927,000; Jornada completa

Descripción de la vacante

A leading manufacturing company is seeking a Bilingual Technical Support Lead in Querétaro. The candidate will manage showroom operations, develop training plans, and ensure customer satisfaction. An Engineering Bachelor’s degree and bilingual proficiency in English and Spanish are required. This role emphasizes leadership and effective project management. Full-time availability is a must.

Formación

• Completely bilingual in English and Spanish, with both verbal and written communication skills.
• Knowledge of computer systems (Windows, Microsoft Office).
• Full-time availability.

Responsabilidades

• Manage the Show Room and aftermarket services processes.
• Develop HR training plans and job descriptions.
• Conduct quarterly conferences with the technical team.

Conocimientos

Leadership

Communication

Delegation

Monitoring projects

Product knowledge

Processes

Educación

Engineering Bachelor’s degree

Descripción del empleo

Overview

Milacron is looking for a Bilingual Technical Support Lead to join our team in Querétaro. Please submit resumes in English.

In this position, you will be responsible for:

• Managing the Show Room.
• Projects Costing.
• Management & Control of the KPI of Utilization of Field Service Techs.
• Problem support and results.
• Control and develop plans for internal departments in aftermarket services.
• Develop HR Training plans and Job Descriptions. (Career Plan)
• Follow Up and teamwork with Accounting Department.
• Manage and follow up aftermarket services process mapping.
• Follow Up of timelines and time tracking for R&R Projects.
• Develop & Promotion of training plans for external customers.
• Develop Technical Days
• Management & Administration of Warranties.
• Management & Pricing for Extrusion Projects.
• Control warranty and no cost parts – (Intercompany).
• Travel Expense Control of the Service team.

Work You’ll Do

• Utilization of Field Service Techs.
• Utilization of ISP´s (Control Retrofits & Gear Boxes Support).
• Comply of Service Sales Plan.
• Process Simplification.
• Timeline Control for R&R Projects.
• Sales Promotion of Field Service Portfolio (Maps, Hours Packages, Training).
• Customer´s satisfaction report.
• Quarterly conference with all the technical team. Strategies Alling & Problem Solving. Share Knowledge.

Qualifications

• Must have requirements of the role: Engineering Bachelor’s degree, Knowledge in computer (Windows, Microsoft Office.), Completely Bilingual (necessary) Verbal and Written communication in English and Spanish.

Skills: Leadership, Communication, Delegation, Monitoring projects, product knowledge and processes.

Able to teach and work as a Team.

Outgoing person, Efficient, Responsible, Organized, Creative, Innovator.

Full time availability.

Who we are

Milacron is a global leader in the manufacture, distribution and service of highly engineered and customized systems within the $27 billion plastic technology and processing industry. We are the only global company with a full-line product portfolio that includes hot runner systems, injection molding, extrusion equipment. We maintain strong market positions across these products, as well as leading positions in process control systems, mold bases and components, maintenance, repair and operating (“MRO”) supplies for plastic processing equipment. Our strategy is to deliver highly customized equipment, components and service to our customers throughout the lifecycle of their plastic processing technology systems.

EEO: The policy of Milacron is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. We are committed to being an Equal Employment Opportunity (EEO) Employer and offer opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [e-mail]. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.