Talent Pool - Customer Success Manager

dLocal; Mérida; A distancia; MXN 600,000 - 800,000; Jornada completa

Descripción de la vacante

A global payment solutions company in Mérida is seeking a Customer Success Manager to build and nurture relationships with clients. The ideal candidate will excel in communication, have customer success experience, and be proactive in a dynamic environment. This position offers remote work options and a flexible schedule. Join an exciting team that values growth and innovation.

Servicios

Remote work flexibility

Referral bonus program

Exclusive learning opportunities

Team social budget

Formación

• Ability to work in a fast-paced, dynamic environment.
• Experience in payments is a huge advantage.
• Background in Project Management or Customer Success Management preferred.

Responsabilidades

• Build and nurture strong relationships with customers.
• Guide and support customers to maximize our solutions.

Conocimientos

Good communicator

Excellent listener

Self-motivated

Natural problem-solver

Multitasker

Fluent in English

Customer Success experience

Advanced analytical skills

Familiarity with Excel

Team spirit

Herramientas

Excel

SQL

Descripción del empleo

Why should you join dLocal?

dLocal enables the biggest companies in the world to collect payments in 40 countries in emerging markets. Global brands rely on us to increase conversion rates and simplify payment expansion effortlessly. As both a payments processor and a merchant of record where we operate, we make it possible for our merchants to make inroads into the world’s fastest-growing, emerging markets.

By joining us you will be a part of an amazing global team that makes it all happen, in a flexible, remote-first dynamic culture with travel, health and learning benefits, among others. Being a part of dLocal means working with 1000+ teammates from 30+ different nationalities and developing an international career that impacts millions of people’s daily lives. We are builders, we never run from a challenge, we are customer‑centric, and if this sounds like you, we know you will thrive in our team.

What's the opportunity?

As our Customer Success Manager, you’ll play a key role in building and nurturing strong relationships with our customers. You’ll be the trusted partner they rely on — guiding them, supporting them, and helping them get the most out of our solutions.

If you're a proactive and analytical professional who’s passionate about customer success and thrives in a dynamic, collaborative environment, we want to hear from you!

This is a Talent Pool for you to show your interest in being part of the Customer Success Team at dLocal as a Customer Success Manager. As soon as we have the right position for you, we will contact you!

What skills do I need?

• Our ideal candidate is a good communicator, an excellent listener, self‑motivated, a natural problem‑solver, and a great multitasker who can work in a fast‑paced, dynamic environment
• Fluent in written and verbal English
• Customer Success experience (B2B preferred)
• Advanced analytical skills and familiarity with Excel/Looker/QuickSide/SQL
• Experience in payments - Huge advantage
• Background in Project Management or Customer Success Management with a proven track record of meeting or exceeding program goals
• Ability to travel
• Team spirit and proactive behavior

What do we offer?

• Remote work: work from anywhere or one of our offices around the globe!*
• Flexibility: we have flexible schedules and we are driven by performance
• Fintech industry: work in a dynamic and ever‑evolving environment, with plenty to build and boost your creativity
• Referral bonus program: our internal talents are the best recruiters - refer someone ideal for a role and get rewarded
• Learning & development: get access to a Premium Coursera subscription
• Language classes: we provide free English, Spanish, or Portuguese classes
• Social budget: you'll get a monthly budget to chill out with your team (in person or remotely) and deepen your connections!
• dLocal Houses: want to rent a house to spend one week anywhere in the world coworking with your team? We’ve got your back!
• For people based in Montevideo (Uruguay) applying to non‑IT roles, 55% monthly attendance to the office is required

What happens after you apply?

Our Talent Acquisition team is invested in creating the best candidate experience possible, so don’t worry, you will definitely hear from us. We will review your CV and keep you posted by email at every step of the process!

Also, you can check out our webpage, Linkedin, Instagram, and Youtube for more about dLocal!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.