Systems Reliability Engineer II

Nutanix; México; Híbrido; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Nutanix is seeking a Systems Reliability Engineer to support our cloud solution in the field and enhance the customer experience with our private cloud technology.

You will work with sales and software engineers, troubleshoot complex issues, and contribute to incident management and product improvements while operating in a hybrid work model.

Formación

• Bachelor's degree in Engineering or Computer Science preferred.
• Excellent written and verbal communication; collaboration across distributed teams.
• Fluent English and strong analytical problem-solving skills.

Responsabilidades

• Troubleshoot, debug, reproduce and resolve complex technical issues for customers.
• Collaborate with developers to identify defects and product improvements.
• Participate in incident management and root cause analysis for critical issues.
• Improve serviceability by testing features and building tools to scale deployments and auto-support.
• Provide support on weekdays and off-hours on a rotating basis.

Conocimientos

Troubleshooting

VMware ESXi

Networking (L2/L3)

Linux Systems

DevOps

Cloud

Enterprise Storage

Educación

Bachelor's degree in Engineering or Computer Science

Descripción del empleo

We are looking for an accomplished Systems Reliability Engineer to support our cloud solution in the field and provide an enriched and successful product experience to our customers leveraging our private cloud solution.

About the Team

We are top-notch engineers from leading virtualization, compute, and networking companies with the ability to handle all problems that come our way. Working closely with Sales and Software Engineers, the support team acts as our customers’ champions.

If you have a passion for working as a team, getting the job done well and always striving for more with an interestof how it can impact businesses,we want to talk with you.

Your Role

• Work directly with our customers to troubleshoot, debug, reproduce and resolve complex technical issues.
• Work with our developers to identify defects and opportunities for product improvement.
• Participate in incident management and root cause analysis (RCA) for critical issues.
• Improve the serviceability of the product by testing new features and developing tools to scale our deployments and auto-support infrastructure.
• Provide an analysis of our existing customer base to avoid and minimize risks in the install base.
• Define and inspire changes to our product with our development engineering team based on feedback from customers and partner implementations.
• Collaborate with technology partners (e.g., VMware, Citrix, Microsoft, AWS) to resolve issues and push improvements in our ecosystem.
• Develop and contribute to internal and external knowledge bases and drive continuous improvement in everything we do.
• Provide support on weekdays and off-hours on an as‑needed and scheduled rotational basis.

What You Will Bring

• Minimum 4 years relative working experience
• Excellent written and verbal communication skills – you’re able to work with a wide variety of people and collaborate with geographically distributed teams and effectively communicating everything from data points to critical feedback.
• Customer Obsession – you're passionate about delivering a high-quality support experience and providing customers with the tools they need to succeed. You judge our own success by the success of the team and the happiness of our customers.
• Professional expertise in troubleshooting at least two of the following: Virtualization (preferably VMware ESXi), Networking (preferably layer 2/3), Linux Systems (preferably CLI administration), DevOps, Cloud or Enterprise Storage.
• Communication: Proficient in both written and verbal communication, with the ability to collaborate across geographically dispersed teams and effectively relay everything from data points to critical feedback.
• Strong analytical and problem-solving skills.
• Degree in Engineering or Computer Science preferred.
• Fluent proficiency in English.

Work Arrangement

Hybrid: This role operates in a hybrid capacity, blending the benefits of remote work with the advantages of in-person collaboration. For most roles, that will mean coming into an office a minimum of 3 days per week, however certain roles and/or teams may require more frequent in-office presence. Additional team-specific guidance and norms will be provided by your manager.

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Nutanix is an equal opportunity employer.

Nutanix is an Equal Employment Opportunity and (in the U.S.) an Aff… Qualified applicants are considered for employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, protected veteran status, disability status or any other category protected by applicable law. We hire and promote individuals solely on the basis of qualifications for the job to be filled. We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment, free of unlawful discrimination, intimidation or harassment. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations. If you need a reasonable accommodation, please let us know by contacting [e-mail] .