System Engineer

BULL-IT SOLUTIONS LTD; Chihuahua; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

BULL-IT SOLUTIONS LTD in Chihuahua is looking for a hands-on IT Support Technician to install, configure, and maintain desktop computers and peripherals within established standards. You will perform IMAC services, support mobile devices, and assist with audio-visual setups for meetings and events.

Key duties include L1 network troubleshooting for LAN connectivity, help desk incident resolution, inventory management, liaising with vendors, and ensuring SLA adherence.

Formación

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution.
• IMAC (Install, Move, Add, Change) services for IT assets and support mobile devices.
• VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies.
• L1 level network troubleshooting and resolution for LAN Connectivity.
• Knowledge of Office 365 support.

Responsabilidades

• Hands and feet support to the Backend team for Network/Server/application issues.
• Work with vendor support contacts to resolve technical issues.
• Labelling racks and devices; server mounting and movement.
• Network and sharing printer installation; DHCP and DNS knowledge.

Conocimientos

Desktop support

VIP support

Network basics

Office 365

Descripción del empleo

Job Description

Roles and Responsibilities:

Primary Skill Required

Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet Support Requirement for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Detailed Description of project/Requirement Description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA's)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base