Sustainability Platform Support Specialist

Watershed

Ciudad de México

Hybrid

MXN 301,000 - 424,000

Full time

7 days ago

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Job summary

Watershed is seeking an organized, customer-obsessed Support team member for our Mexico City office. You will respond to customer questions about our sustainability platform, reproduce issues, and work with product and engineering to resolve them.

You will also help expand knowledge base and playbooks to improve the customer journey. If you are empathetic, communicative, and comfortable in a fast-growing SaaS environment, this role offers the chance to impact top enterprise customers and grow

Qualifications

1–2 years in a B2B/SaaS customer-support role.
Strong customer empathy and user-focused mindset.
Experience with Notion, Linear, and ticketing systems.
Excellent verbal and written communication; able to explain complex topics.

Responsibilities

Respond to, research, reproduce, and resolve questions and issues related to the Watershed platform.
Serve as a customer advocate by providing internal feedback to inform product improvements and new features.
Collaborate with Engineering, Product, and Customer Success to drive positive outcomes for customers.
Help educate customers on platform usage and contribute to knowledge base content and internal playbooks.
Think independently and proactively identify the right solutions for each customer.