Support Specialist (PatientHub Team – Service Delivery Division) Work From Home

Indicle; Región Centro; A distancia; MXN 40,000 - 60,000; Jornada completa

Descripción de la vacante

A technology solutions provider located in Mexico is seeking a Customer Support Specialist to provide expert assistance to clients using the PatientHub platform. The ideal candidate will have a strong background in customer service, particularly with GoHighLevel, and experience in Machine Learning technologies. This remote position requires excellent English communication skills and the ability to troubleshoot complex issues.

Formación

• 2+ years of hands-on GoHighLevel experience (certification preferred).
• 3+ years of customer service experience in a client-facing environment.
• Demonstrated ability to work independently in a remote setting.

Responsabilidades

• Serve as the first point of contact for PatientHub clients.
• Troubleshoot, diagnose, and resolve issues related to the PatientHub platform.
• Handle Level 2 support responsibilities for escalated issues.

Conocimientos

Fluent English communication skills

GoHighLevel expertise

Problem-solving skills

Experience with Machine Learning / AI technology

Customer service experience

Descripción del empleo

Responsibilities

1. Serve as the first point of contact for PatientHub clients, providing professional, empathetic, and timely support.

2. Troubleshoot, diagnose, and resolve issues related to the PatientHub platform and integrated technologies.

3. Handle Level 2 support responsibilities, taking ownership of escalated technical issues that require deeper investigation and resolution.

4. Perform advanced troubleshooting and work cross-functionally to coordinate resolutions across multiple teams.

5. Leverage GoHighLevel expertise to configure, optimize, and support client workflows.

6. Assist clients in adopting and effectively using AI and Machine Learning technologies within PatientHub.

7. Document and escalate technical issues to the appropriate teams when necessary.

8. Collaborate cross-functionally with the Service Delivery division to ensure a seamless client experience.

9. Educate clients on system best practices, including communication, scheduling, and engagement tools.

10. Maintain accurate and detailed records of client interactions and resolutions.

11. Stay current on updates, tools, and best practices relevant to PatientHub, GoHighLevel, and industry trends.

Qualifications

1. Fluent English communication skills (both written and verbal) are required.

2. 2+ years of hands-on GoHighLevel experience (certification strongly preferred).

3. 3+ years of customer service experience in a client-facing environment.

4. Experience working with Machine Learning / AI technology.

5. Strong problem-solving skills and the ability to manage multiple tasks effectively.

6. Demonstrated ability to work independently in a remote setting.

7. Experience with websites and SEO is a plus, though not required.

Must Have

1. Reliable broadband internet connection and a dedicated, quiet workspace for remote work.

2. High comfort level working on Eastern Time Zone/US Shift

3. Laptop/Desktop with at least 16 GB