Supervisor/a de Áreas Publicas

Hilton; Monterrey; Presencial; MXN 134.000 - 201.000; Jornada completa

Descripción de la vacante

Hilton Monterrey is seeking a Public Area Attendant to maintain the cleanliness of the hotel’s public spaces, including lobbies, corridors, restrooms, and event areas. You will also help with guest requests and support housekeeping tasks as needed.

Your role includes greeting guests with warmth, promptly addressing inquiries, and performing periodic deep-clean tasks to keep the environment pristine and aligned with Hilton’s hospitality standards.

Formación

• Experience in hotel housekeeping preferred.
• Customer service oriented with a friendly demeanor.

Responsabilidades

• Keep public areas spotless: maintain restrooms, hallways, stairwells, elevators, offices, and event spaces by cleaning and tidying.
• Delight our guests: greet guests warmly, answer questions, and resolve service requests promptly.
• Support housekeeping operations: assist in guest room cleaning and fulfill service requests when needed.
• Handle special projects: perform periodic deep cleaning tasks such as moving furniture and waxing floors.

Conocimientos

Cleaning

Guest service

Attention to detail

Teamwork

Herramientas

Cleaning equipment

Descripción del empleo

Job Identification: 216986

Job Category: Housekeeping and Laundry

Job Schedule: Full time

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Public Area Attendant , you’re not just ensuring the cleanliness and upkeep of the hotel’s public spaces – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Keep public areas spotless: Maintain cleanliness of designated areas—including restrooms, hallways, stairwells, elevators, offices, and event spaces—by performing daily cleaning tasks such as dusting and polishing furniture, vacuuming and mopping floors, shampooing carpets, washing windows, and emptying trash
• Delight our guests: Greet guests warmly, answer questions, and resolve service requests promptly
• Support housekeeping operations: Assist in guest room cleaning and fulfill service requests when needed
• Handle special projects: Perform periodic deep cleaning tasks such as flipping mattresses, moving furniture, and waxing floors

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—and build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/), and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.