Subdirector de Analisis de Comportamientos de Clientes

HSBC; Cuauhtémoc; On-site; MXN 900,000 - 1,300,000; Full time

Job summary

HSBC Holdings plc busca un Subdirector de Análisis de Comportamientos de Clientes en Cuauhtémoc, CDMX. Liderará un equipo de 12 personas y gestionará el proceso de salidas de clientes, asegurando calidad de datos y cumplimiento con estándares globales y gobernanza local.

Colaborará con áreas clave para mantener relaciones y mitigación de riesgos. El rol implica coordinación de comités, recopilación de información y supervisión de la ejecución de políticas para exits de clientes, con enfoque en

Responsibilities

• Liderar y coordinar un equipo de 12 personas para gestionar aprox. 50,000 salidas de clientes al año.
• Gestionar las reuniones del Comité de Selección de Clientes y coordinar con RM, Compliance, y propietarios de productos/sistemas.
• Asegurar la recopilación completa de información de clientes para la construcción del caso de salida y su revisión en comité local.
• Proteger la reputación de HSBC y garantizar el cumplimiento de estándares y gobernanza locales.
• Impulsar la gobernanza de políticas y procedimientos del proceso CSEM y supervisar su ejecución cross-border.

Job description

Subdirector de Analisis de Comportamientos de Clientes

Ubicación: Cuauhtemoc, Distrito Federal, MX, 06500

Campo personalizado 3: HSBC

Área de interés:

Campo personalizado 4: Trabajador en oficina

Fecha: 30 oct 2026

Job description

Role Purpose

To collect, consolidate and assure the quality of all required client information to enable efficient decision-making and effective execution of decisions related to customer exits, in line with HSBC Global Standards and local governance requirements.

Principal Accountabilities: Key activities and decision-making areas

Impact on the Business

• This role will lead a team of 12 and will be directly responsible for the management of circa 50,000 customer exits per annum - incorporating Compliance, Customer Experience and Operational considerations.
• This is a position that will lead the IWPB Secretariat team and manage/direct the related EXCO meetings on the decisions that need to be made.
• The Senior Client Selection Secretariat Manager oversights and supports the CSEM WPB team.
• The Senior Client Selection Secretariat Manager manages a team of in Country Secretariat Case Analysts who will be responsible for obtaining all required customer information as part of the Build the Case stage of the exit process, they will coordinate with other stakeholder (including RM, Compliance, Product/ System Owners) to ensure a complete relationship view on the customer is provided. They will be responsible for ensuring appropriate and adequate information is gathered for submission to In Country CS Committee.
• The Senior Client Selection Secretariat Manager is responsible for coordinating the Reputational Risk and Client Selection Committee and ensuring decisions and minutes are documented.

Customers / Stakeholders

• Analysis of MI relating to the implementation of CSEM, using the data to inform the business on current performance and impacts, and then working with the Business to identify trends and actions required.
• Work with Business areas to raise the profile of Global Standards, ensuring a 'fear' culture is not created because of increased regulation and focus on being compliant.
• The role is pivotal to supporting the implementation of the key strategic objective of Global Standards. Therefore, the role holder is required to have access to and influence at all levels across the Business e.g., Business Risk, Compliance and Front-Line teams.
• Work closely with Customer Experience and High-Risk Approvals to ensure they are informed and fully support and contribute to the implementation of CSEM

Leadership & Teamwork

• Pivotal member of the cross functional team to be ambassadors of Policies and Procedures of CSEM Process, identifying and ensuring implementation of specific programs and plans.
• Identify and engage with key stakeholders to gain support and ensure that strategies and solutions will be effectively delivered.
• Act as a subject matter expert, working with senior stakeholders and business areas to influence and shape the thinking around Policies and Procedures of CSEM Process.
• Share best practice globally.
• Drive employee engagement at the same time as achieving complex business objectives.

Operational Effectiveness & Control

• Protect HSBC's reputation and ensure there is no detriment to the relationships of our target customers.
• Be a key driver in the implementation of Policies and Procedures of CSEM Process.
• Manage and eliminate risks and issues relevant to activities allocated as appropriate.

Major Challenges

Leading a team that undertakes the following actions:

• The WPB Country Head of CSEM is responsible for the end-to-end oversight of operational effectiveness of CSEM process and procedures for IWPB in their country.
• Endorses Regional/Country WPB CSEM Procedures for Global WPB Head approval and ensures policies, procedures and R&R are locally fit for purpose, published and available to all CSEM staff, with their respective variance logs published on relevant intranet/portals for approval by Global WPB Head
• Oversees the WPB CSC secretariat responsibilities in their country
• Acts as WPB FLoD execution contact for all IWPB CSEM risk appetite and financial crime risk matters
• Manage relationships with related CSEM stakeholders with a clear understanding that operational effectiveness requires consistent Cross Line of Business and Cross Border execution.
• Oversees CSEM Quality Control and Quality Assurance results along with associated remediation
• Oversees BRCM, M&T, FCC Assurance, internal/external audit results along with associated remediation
• Oversees CSEM Governance through related forums and ToRs in line with approved guidance. Where processes sit within Functions (FCC/AMLi/Sanctions) or HOST, these should be managed through subsets PLAs and SLAs between COO offices and such parties with performance tracked through Management Information and RAS management to ensure aspects outside risk appetite are moving towards tolerance levels and escalating accordingly to COOs / IWPB Heads accordingly.
• Ensures all sites are able to execute the CSEM process in an operationally effective manner using an automated tool that generates consistent and quality MI, enables efficient resources allocation against a CSEM blueprint, and supports cross-border and cross-business line decisioning and execution. Ensures a local resourcing model is maintained by all relevant CSEM parties (eg HOST/FCC/Sanctions /AML)
• Ensures CSEM staff are sufficiently trained and capable of effectively delivering CSEM
• Collaborates with SLoD and HOST to ensure