Strategic HR Service Desk Senior Advisor

LEGO Gruppe; Monterrey; Híbrido; MXN 350.000 - 550.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family Care Leave

Life and disability insurance

Headspace wellbeing program

Colleague discount

Bonus scheme

Descripción de la vacante

LEGO Gruppe is seeking a senior HR Service Desk Advisor to deliver exceptional HR support across phone, email, chat, and ServiceNow platforms. You will act as a trusted contact for employees and stakeholders, shaping a consistent, customer-focused service experience across regions.

The role emphasizes handling complex inquiries, supporting service management activities, and contributing to ongoing improvements in how HR services are delivered globally.

Formación

• Proven experience delivering HR operations and shared services in a professional setting.
• Managed complex or sensitive customer interactions and resolved issues effectively.
• Applied service management practices to ensure high-quality HR service delivery.

Responsabilidades

• Provide high-quality HR support across phone, email, chat and service management platforms.
• Strengthen stakeholder relationships by understanding business priorities and improving support journeys.
• Handle complex customer situations with professionalism and sound judgment.
• Identify recurring issues and opportunities to improve employee experience and service quality.

Conocimientos

HR operations

Customer service

Stakeholder management

Multi-channel support

Problem solving

HR policies

Educación

HR or Business Admin degree

Herramientas

ServiceNow

Descripción del empleo

LEGO Gruppe is seeking a senior HR Service Desk Advisor to deliver exceptional HR support across phone, email, chat, and ServiceNow platforms. You will act as a trusted contact for employees and stakeholders, shaping a consistent, customer-focused service experience across regions.

The role emphasizes handling complex inquiries, supporting service management activities, and contributing to ongoing improvements in how HR services are delivered globally.