Stock Supervisor- Los Cabos

Valentino; México; Presencial; MXN 180.000 - 280.000; Jornada completa

Descripción de la vacante

Valentino in Mexico is seeking a Stock Supervisor to orchestrate the store team, align back-of-house processes with sales, and uphold high care standards for the product.

You will ensure timely stock intake and replenishment, manage cycle counts, and partner with the Store Operations Manager to safeguard assets while delivering outstanding client service.

Formación

• Bilingual English/Spanish required.
• Experience in stockroom management and inventory control.
• Experience with loss prevention and stock audits.

Responsabilidades

• Lead back-of-house stock processes to optimize flow and accuracy.
• Replenish merchandise promptly to support sales and minimize delays.
• Execute cycle counts and annual stock-takes with the store team.
• Track stock discrepancies and report losses or variances for action.
• Coordinate with sales and Store Operations Manager to improve client experience.

Conocimientos

Operational Leadership

Inventory and Stock Management

Loss Prevention and Compliance

Client-Centric Support

Collaboration and Coordination

Herramientas

SAP

Smart XP

PRISM

After Sales App

Descripción del empleo

Who Are We Looking For

A Stock Supervisor who can orchestrate and guide the store team to ensure compliance with Valentino guidelines, optimize the efficiency of store back-end processes, and uphold the highest standards of care for the company's product. Serve as the crucial link between the back and front of house, supporting the sales team and Store Operations Manager with seamless stockroom management and back-end processes that enhance the overall client experience.

Ideal candidate should be bilingual English/Spanish.

POLICIES & PROCEDURES

• Support the Store Manager to ensure the implementation of retail operation policies related to the Back-of-house management

STOCK EFFICIENCY AND PRODUCT FLOWS

• Implement effective and rational organization of sellable products in the store to better support the sale process and minimize client waiting time.
• Support the sales team with prompt merchandise replenishment, ensuring seamless availability on the shop floor.
• Manage orders and organization of not sellable products such as no-core material (stationary, packaging and uniforms).
• Ensure timely management of product intake and product outflow, coordinating with relevant counterparts to optimize stock capacity, maintain proper stock rotation, and deliver exceptional client service.
• Ensure the omnichannel ship-from-store orders (where applicable) are promptly executed to minimize cancellation rates and enhance client satisfaction.
• Ensure the implementation of all policies and procedures, utilizing effectively the company tools and systems (SAP, Smart XP, PRISM, SAP, After Sales App etc.).

INVENTORY

• Execute cycle counts on a regular basis and annual stock-takes involving the store team.
• Track reconciliation of stock discrepancies to be performed, promptly reporting any stock loss, theft cases and unusual stock adjustment cases for approval.
• Partner with the Store Manager to define action plans contemplating loss prevention activities and regular audits of stock movements (e.g. stolen merchandise, negatives on hand, in-transit, on consignment, on hold, repairs, damaged, uniforms etc.).
• Support the Store Manager in the implementation of Loss Prevention policies and in managing potential challenges.

BEFORE AND AFTER SALES PRODUCT MANAGEMENT

• Implement solid control over merchandise promptly identifying defective or damaged items.
• Ensure proper product handling and care to avoid damages and missed sales opportunities.
• Assist Colleagues in managing after sales processes (client returns, repairs, complaints etc.) and ensuring the utmost client care.

CORE COMPETENCIES

• Operational Leadership: Ability to orchestrate and guide the store team, ensuring adherence to guidelines and optimizing back-end processes to support seamless store operations.
• Inventory and Stock Management: Expertise in inventory accuracy, stock discrepancy resolution, and effective stockroom organization to enhance product availability and flow.
• Loss Prevention and Compliance: Strong skills in implementing policies, conducting audits, and addressing stock-related challenges to safeguard company assets and ensure operational integrity.
• Client-Centric Support: Proficiency in ensuring product availability, handling before-and-after-sales processes, and delivering exceptional client service through prompt and efficient support.
• Collaboration and Coordination: Ability to act as a bridge between the back and front of house, working closely with the sales team and management to drive efficiency and elevate the client experience.