SSC Contract Management Team Leader

Coface; Estado de México; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A global insurance company is seeking an SSC The Contract Management Team Leader to oversee the daily operations of the Commercial Backoffice team in North America. The ideal candidate will have at least 5 years of experience in operations, a background in trade credit insurance, and a strong command of English and Spanish. This hybrid position allows for 2 days onsite and 3 days remote work, fostering collaboration in a dynamic environment.

Formación

• Minimum 5 years experience in an operations department.
• Experience in Shared Services and in a multicultural environment desirable.
• Experience in trade credit insurance industry preferred.
• Staff supervision experience.

Responsabilidades

• Oversees and manages the daily operations of the Commercial Backoffice team.
• Delivers high-quality service and exceptional customer care.
• Prepares and analyzes monthly performance metrics.
• Provides internal support for audit and compliance requests.
• Ensures all team members receive appropriate training.
• Offers leadership and guidance to the team.
• Reviews performance data to assess operational effectiveness.

Conocimientos

Quick to adapt to new technologies and software tools

Fluent in English

Professional level in Spanish

Portuguese desirable

Good knowledge in insurance

Excellent communication skills

Good organizational skills

Independent worker and team player

Ability to deal with numerous deadlines simultaneously

Familiarity and ease with varying IT and online software

Educación

Bachelor’s degree in Administration or similar

Descripción del empleo

WHO WE ARE

At Coface, we make trade happen everyday.

Our 5,200 experts representing 80+ nationalities in 58 countries are united by a shared purpose : helping companies navigate through uncertainty by empowering them to make the right decisions and trade smarter in a complex world.

With nearly 80 years of global experience, we offer companies a full range of solutions : Trade Credit Insurance, Business Information, Debt Collection, Risk insurance, Surety Bonds, Factoring — all driven by a unique data patrimony, cutting-edge technology, innovation and a deep understanding of the global economy.

Joining Coface means being part of a close-knit international organization, where your ideas matter. We foster a culture of learning, collaboration and inclusion where you are given responsibilities and can see the impact of your actions.

Shape the future of trade with us. Join our Happeners!

Job Title :

SSC The Contract Management Team Leader

Job Scope / Summary :

Oversees and manages the daily operations of the Commercial Backoffice (CBO) team for the North America region, ensuring adherence to established SLAs, company policies, and regulatory requirements. Delivers high-quality service and exceptional customer care.

Facilitates effective communication across teams and departments by leading regular meetings with managers and ensuring timely dissemination of relevant information to support staff.

Prepares and analyzes monthly performance metrics to monitor service quality and operational efficiency.

Provides internal support for requests from Internal Audit, Risk, and Compliance departments, ensuring timely and accurate responses.

Contributes to the development and continuous improvement of Standard Operating Procedures (SOPs) used by Shared Services Center (SSC) operational teams.

Ensures all team members receive appropriate training, including ongoing compliance education, to maintain high standards of performance and regulatory alignment.

Offers leadership, guidance, and support to the team, fostering a culture of growth and development. Promotes succession planning through coaching, mentoring, and leadership development initiatives.

Reviews performance data and productivity metrics to assess operational effectiveness and implements strategic adjustments to meet evolving business needs.

Candidate Profile

Soft Skills :

• Quick to adapt to new technologies and software tools
• Fluent in English
• Professional level in Spanish
• Portuguese desirable
• Good knowledge in insurance
• Excellent communication skills
• Good organizational skills
• Independent worker and team player
• Ability to deal with numerous deadlines simultaneously / Multi-tasking
• Ability to work on IT systems
• Familiarity and ease with varying IT and online software

Experience

• Minimum 5 years experience in a operations department
• Experience in Share Services and in a multicultural environment desirable.
• Experience in trade credit insurance industry preferred.
• Staff supervision experience.

Education

• Bachelor’s degree in Administration, degrees or similar

Location :

Ciudad de México / Mexico City (Hybrid – 2 days onsite, 3 days remote)