Sr. Technical Writer, GPX

Juniper Square; Naucalpan de Juárez; Híbrido; MXN 1,655,000 - 2,392,000; Jornada completa

Descripción de la vacante

A leading tech firm in Naucalpan de Juárez is looking for a Technical Writer, Platform to manage and enhance customer-facing documentation. You will utilize technical writing skills and AI tools to create high-quality content, work closely with cross-functional teams, and contribute to process improvements. This role is essential for ensuring clarity and quality in communication with customers while embracing innovative technologies.

Servicios

Health, dental, and vision care

Retirement saving plans

Annual professional development stipend

Formación

• Proven experience in technical writing within fintech or SaaS industries.
• Strong understanding of how to utilize AI in the writing process.
• Ability to work independently and deliver high-quality documentation.

Responsabilidades

• Own the documentation set and improve all customer-facing content.
• Use AI tools for research and content creation.
• Write clear UX content and maintain documentation accuracy.

Conocimientos

Technical writing

AI fluency

Excellent communication skills

Agile software development

Herramientas

Zendesk

Markdown

HTML

Descripción del empleo

About Juniper Square

Our mission is to unlock the full potential of private markets. Privately owned assets like commercial real estate, private equity, and venture capital make up half of our financial ecosystem yet remain inaccessible to most people. We are digitizing these markets, and as a result, bringing efficiency, transparency, and access to one of the most productive corners of our financial ecosystem. If you care about making the world a better place by making markets work better through technology – all while contributing as a member of a values-driven organization – we want to hear from you.

Juniper Square offers employees a variety of ways to work, ranging from a fully remote experience to working full-time in one of our physical offices. We invest heavily in digital-first operations, allowing our teams to collaborate effectively across 27 U.S. states, 2 Canadian Provinces, India, Luxembourg, and England. We also have physical offices in San Francisco, New York City, Mumbai and Bangalore for employees who prefer to work in an office some or all of the time.

About your role

As the Technical Writer, Platform at Juniper Square, you will own the end-to-end documentation experience for our platform and lead the charge in setting the standard for how we communicate with customers. This is a senior role for someone who is confident operating independently, skilled at partnering across teams, and ready to take accountability for the quality, clarity, and strategic impact of our documentation. Every piece of content you create, whether it’s a Help topic, release note, or UX writing, should deliver value, clarity, and actionable insights that help customers succeed.

We are looking for someone who combines deep technical writing expertise with AI fluency, and who sees AI as an accelerator rather than a threat. You should be ready to contribute meaningfully from the start, using your experience and judgment to produce high-quality work while learning our products and processes. You will be trusted to take ownership of important deliverables early, applying both human insight and AI tools to produce exceptional results and to push our documentation forward in new, innovative ways.

What you’ll do

• Own the documentation set by leading the creation, maintenance, and continuous improvement of all customer-facing content, including Help topics, release notes, and release-related email communications.
• Use JunieAI and other AI tools to improve research, speed up content creation, and iterate more efficiently, while ensuring that the human touch drives clarity, accuracy, and customer empathy.
• Act as the voice of the customer throughout the SDLC to ensure their needs are reflected in every piece of documentation.
• Write clear, concise, and intuitive UX content for Juniper Square products and services.
• Partner with product management, engineering, and marketing to ensure all documentation is accurate, up to date, and aligned with brand standards.
• Track and measure the impact of documentation using KPIs like Help Center engagement, ticket deflection, and customer satisfaction, and use these insights to improve.
• Promote best practices in technical writing and responsible AI use across the company.
• Work as a central point of contact to ensure messaging is consistent across development, product, and marketing teams.
• Deliver release notes that explain not just what changed, but why it matters and how customers can benefit.
• Participate fully in Agile processes and make sure documentation is part of the definition of done for every release.

Success in your first 90 days means you are

• Delivering multiple sets of release notes on time and to standard, with only light editorial review needed.
• Creating supporting documentation for release features, including Help Center articles and customer communications.
• Incorporating JunieAI into your workflow to improve efficiency in information gathering, drafting, and editing, while maintaining editorial quality and customer focus.
• Building strong working relationships with product, engineering, and marketing partners.
• Gathering information independently, explaining complex topics clearly, and delivering content with minimal rework.
• Consistently applying our style guide and using AI to enhance, not replace, the human element of your work.

Qualifications

• Proven technical writing experience in fintech or SaaS, including Help Center, release notes, and UX writing.
• Strong belief in AI as a way to enhance productivity and quality, with a clear understanding of how humans and AI can work together to produce better outcomes.
• Ability to produce high-quality deliverables from day one with only light guidance.
• Strong understanding of Agile software development practices and the ability to work within them.
• Experience with documentation systems like Zendesk, Markdown, and version control.
• Excellent written and verbal communication skills and the ability to explain complex concepts to technical and non-technical audiences.
• Comfortable editing HTML and light CSS in Zendesk Guide, including article markup, tables, anchors, and theme snippets. Able to spot and fix basic rendering issues.
• A proactive and curious approach to solving problems and improving processes.
• Analytical skills to measure the effectiveness of documentation through metrics and insights.

Compensation

Compensation for this position includes a base salary, and a variety of benefits. The U.S. base salary range for this role is $90,000 - $130,000 and the Canadian base salary range for this role is $100,000- $120,000. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, and local minimum pay requirements as applicable.

Benefits include:

• Health, dental, and vision care for you and your family
• Life insurance
• Mental wellness coverage
• Fertility and growing family support
• Flex Time Off in addition to company paid holidays
• Paid family leave, medical leave, and bereavement leave policies
• Retirement saving plans
• Allowance to customize your work and technology setup at home
• Annual professional development stipend

Your recruiter can provide additional details about compensation and benefits.