Sr. Program Manager, Process Automation & Analytics, 3P MX External Fulfillment

Amazon; Ciudad de México; Presencial; MXN 1,637,000 - 2,184,000; Jornada completa

Descripción de la vacante

A leading international e-commerce company based in Mexico is seeking a Senior Program Manager for External Fulfillment. In this role, you will lead complex initiatives to drive program delivery, enhance seller experience, and optimize operational performance across the marketplace. This position requires strong program leadership, data-driven decision-making skills, and the ability to collaborate across multiple departments. Candidates should have at least 6 years of program management experience, ideally in e-commerce or logistics, and must be fluent in English.

Formación

• 6+ years of experience in program management with e-commerce or logistics background.
• Fluent in English, both written and spoken.
• Experience in creating data-driven insights for program decisions.

Responsabilidades

• Lead and deliver business-critical programs for External Fulfillment network expansion.
• Collaborate with Product, Operations, and Technology teams to manage implementation.
• Manage relationships with leadership and operational teams to resolve complex issues.

Conocimientos

Data-driven decision making

Cross-functional collaboration

Stakeholder management

Process innovation

Risk management

Educación

Bachelor's degree or equivalent

Descripción del empleo

The Senior Program Manager for External Fulfillment in Mexico leads complex, cross‑functional initiatives that drive the strategic growth and operational excellence of Amazon's seller‑managed fulfillment programs, including Easy Ship, Seller Flex, and Self Ship. This role is responsible for end‑to‑end program delivery—from conception through implementation and continuous improvement—ensuring scalable solutions that enhance seller experience, expand Prime‑eligible selection, and deliver exceptional customer outcomes across Mexico's third‑party marketplace. Additionally, the SPM for EF MX will also look at scoping and driving productivity improvement initiatives internal to the EF team.

Key job responsibilities

• Program Leadership: Scope, design, and deliver business‑critical programs that support External Fulfillment network expansion, driving the overall program strategy and roadmap in alignment with organizational goals
• Cross‑Functional Collaboration: Partner with Product, Operations, Transportation, Sales, and Technology teams to define requirements, secure resources, and manage implementation timelines across multiple workstreams
• Stakeholder Management: Serve as the primary point of contact for program updates, proactively managing relationships with leadership, retail partners, and operational teams to ensure alignment and drive resolution of complex issues
• Data‑Driven Decision Making: Leverage metrics and analytics to identify improvement opportunities, track program performance, and make informed trade‑offs that optimize delivery timelines and business outcomes
• Process Innovation: Drive continuous improvement initiatives that remove seller friction, enhance operational efficiency, and scale fulfillment capabilities while maintaining Amazon's high standards
• Risk Management: Develop contingency plans, manage escalations, and navigate ambiguity to keep programs on track despite changing business conditions

Qualifications

• Bachelor's degree or equivalent
• Speak, write, and read fluently in English
• 6+ years of experience creating, tracking and inspecting key performance metrics, creating data‑driven insights to guide program decisions—MBA Preferred
• Experience in e‑commerce, logistics, or marketplace operations
• Familiarity with third‑party seller fulfillment models and supply chain operations
• Experience leveraging Artificial Intelligence to drive automation and productivity initiatives

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