Sr. Knowledge Developer

Samsara; Aguascalientes; Presencial; MXN 900.000 - 1.200.000; Jornada completa

Descripción de la vacante

Samsara in Mexico is seeking a Senior Knowledge Manager to lead content operations, drive scalable documentation, and collaborate with SMEs to build best-in-class knowledge assets using AI.

You will implement processes, measure KPIs, and work with product, support, and engineering teams to ensure accuracy, consistency, and rapid access to information.

Formación

• Bachelor’s degree in a related field or equivalent experience.
• 6+ years in knowledge management or technical writing.
• Experience with knowledge management and ticketing systems.
• Experience creating AI-optimized content and AI model inputs.
• Strong collaboration and stakeholder communication skills.
• Ability to manage multiple priorities amid change.

Responsabilidades

• Assist in managing the content operations roadmap.
• Collaborate to implement knowledge development processes.
• Support knowledge projects and ensure successful execution.
• Monitor KPIs and share insights with the org.
• Identify improvements in knowledge processes and tech.

Conocimientos

Knowledge management

Technical writing

AI content generation

Cross-functional collaboration

Educación

Bachelor’s degree or equivalent

Herramientas

Jira

Confluence

Tableau

Zendesk

Descripción del empleo

Who we are

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.

About the role

Are you an aspiring knowledge manager or technical writer with a passion for managing multiple projects and collaborating with SMEs to develop best-in-class content, using cutting-edge knowledge management technologies, including AI? Join a forward-thinking team, where you'll help drive our technology-centric knowledge framework within the Global Support organization, working with peers and subject matter experts to enhance our knowledge assets using the latest in AI and other innovative tech.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
• You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
• You’re energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
• You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-caliber team that will encourage you to do your best.

Learn more aboutwhat we value at Samsara.

In this role, you will:

• Assist in managing the content operations roadmap and contribute to the completion of projects within the roadmap
• Collaborate with teams to implement and maintain knowledge development processes and standards
• Support various knowledge development projects and initiatives, ensuring their successful execution
• Assist in monitoring and reporting on KPIs to evaluate knowledge effectiveness and sharing insights with the organization
• Participate in identifying and implementing improvements in knowledge processes and technology

Minimum requirements for this role:

• Bachelor’s degree in a related field or equivalent experience demonstrating expertise in knowledge management, or technical documentation.
• 6+ years of knowledge management/technical writing/technical content development experience, including creating, capturing, structuring, and maintaining knowledge
• Experienced in working with knowledge management and ticketing systems
• Experienced in preparing AI-optimized content and building AI models for generating content
• Strong interpersonal skills to collaborate with cross-functional teams and to communicate effectively with stakeholders at all levels
• Adept at managing multiple priorities and embracing change with ease

An ideal candidate also is:

• Proficient in Jira
• Experienced in working in Agile/Scrum environments
• Experienced in using Confluence, Tableau, and Zendesk or similar CRM tools
• Experienced in managing content/knowledge-related projects