Sr Field Service Technician

Brady Corporation; Villahermosa; On-site; MXN 240,000 - 360,000; Full time

Job summary

Brady Corporation is seeking a Senior Field Service Technician to perform installation, commissioning, maintenance, troubleshooting, and repair on client equipment. You will provide both on-site and remote support, diagnose complex electrical/electronic issues, and ensure safety, quality, and customer satisfaction.

The role requires hands-on expertise in electrical/electronic systems, hardware, software, networking, and diagnostic tools, with travel across the assigned territory.

Qualifications

• Bachelor's degree in a related technical field.
• 2–3 years of Field Service or related experience.
• Strong knowledge of electrical/electronic troubleshooting.
• Experience with diagnostic/measurement tools and root-cause analysis.
• Ability to read service manuals and technical docs.

Responsibilities

• Perform on-site and remote technical support for customers.
• Install, commission, and calibrate equipment at customer sites.
• Conduct preventive and corrective maintenance to minimize downtime.
• Train customer operators and maintenance personnel.
• Document service activities and maintain service history.

Skills

Electrical Troubleshooting

On-site Service

Remote Technical Support

Customer Communication

Problem Solving

Education

Bachelor's degree in Electromechanical Engineering, Mechatronics, Electronics, Automation, Electrical Engineering

Tools

ERP/CRM Systems

Job description

Brady makes products that make the world a safer and smarter place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look.

Companies around the globe trust Brady because of our deep expertise and knowledge across a wide range of industries and applications, powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2023, Brady employed approximately 5,600 people worldwide. Our fiscal 2023 sales were approximately $1.33 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com .

Job Description

What we need

The Senior Field Service Technician is responsible for performing installation, commissioning, maintenance, troubleshooting, and repair activities on equipment at customer sites. This role serves as a technical resource for field service operations, ensuring high standards of safety, quality, productivity, equipment reliability, and customer satisfaction.

The Senior Field Service Technician will provide both on-site and remote technical support, diagnose complex electrical and electronic issues, perform preventive and corrective maintenance, support equipment installations, and provide technical recommendations to customers and internal teams.

The ideal candidate is a hands-on technical professional with strong knowledge of electrical and electronic systems, hardware, software, networking, troubleshooting, and diagnostic tools, combined with strong problem-solving, organizational, and customer communication skills. The role requires the ability to work independently at customer sites and travel within the assigned territory based on service needs.

What you'll be doing

Technical Support & Troubleshooting:

Perform advanced troubleshooting of electrical and electronic equipment, execute complex repairs, identify root causes of recurring failures, and implement corrective actions. Provide remote and on-site technical support to customers and less experienced technicians, using service manuals, technical documentation, and diagnostic tools.

Installation & Commissioning:

Perform equipment and system installation, commissioning, configuration, and functional validation at customer sites. Conduct operational testing, calibration, and final adjustments to ensure equipment meets technical specifications and customer requirements before handover.

Preventive & Corrective Maintenance:

Perform preventive and corrective maintenance activities to minimize equipment downtime and maintain reliable operation. Identify and recommend technical improvements that increase equipment performance, reliability, and serviceability.

Customer Support & Training:

Maintain professional communication with internal and external customers, providing timely updates on service activities, technical findings, and recommendations. Train customer operators and maintenance personnel and manage technical escalations with a strong focus on customer satisfaction.

Safety & Compliance:

Follow company and customer safety requirements, conduct risk assessments before performing field activities, properly use required Personal Protective Equipment (PPE), and comply with applicable quality, environmental, and safety procedures.

Documentation & Service Management:

Document service activities, diagnostics, corrective actions, and results while preparing accurate and timely technical reports. Maintain equipment service history and manage work orders through ERP, CRM, or Field Service Management systems.

Continuous Improvement:

Identify opportunities to improve service processes, productivity, equipment reliability, and technical support. Participate in continuous improvement and standardization initiatives and support the implementation of new technologies, tools, and service methodologies.

Travel & Regional Support:

Provide support for scheduled service activities and emergency calls at customer locations throughout the assigned territory, including travel on short notice based on business and customer requirements.

Inventory Management:

Maintain accurate inventory of assigned spare parts, tools, and consumables. Monitor inventory levels, request replenishment of critical components, and optimize inventory usage to minimize cost, obsolescence, and shortages that could impact customer operations.

Qualifications

What you'll need to be successful:

Required Qualifications:

Bachelor's degree in Electromechanical Engineering, Mechatronics, Electronics, Automation, Electrical Engineering, or a related technical field.

2-3 years of experience in Field Service, technical service, or electronic equipment repair, including hands-on experience diagnosing and resolving complex technical issues.

Strong knowledge of electrical and electronic troubleshooting, with the ability to read and interpret service manuals, technical documentation, electrical information, and equipment specifications.

Experience using diagnostic and measurement tools and applying root cause analysis methodologies to identify and resolve equipment failures.

Working knowledge of hardware, software, networking, and electronic systems, with the ability to troubleshoot issues across multiple technical areas.

Demonstrated experience working directly with customers and providing both on-site and remote technical support.

Ability to work independently with minimal or no supervision, make technical decisions in the field within established procedures, and escape critical issues to Engineering or Service Management when necessary.

Strong problem-solving, customer service, communication, planning, organization, and decision-making skills, with the ability to work effectively under pressure.

Availability to travel, including travel on short notice, to support scheduled services and customer emergencies within the assigned territory.

Preferred Qualifications:

Experience with ERP, CRM, or Field Service Management systems for work order and service activity management.

Experience supporting equipment installation, commissioning, calibration, preventive maintenance, and corrective maintenance in customer environments.

Experience training customer operators, maintenance personnel, or less experienced field service technicians.

Knowledge of inventory management practices for spare parts, technical tools, and service consumables.

Additional Information

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