Specialist Engineering

HSBC; Ciudad de México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

Una importante institución financiera en Ciudad de México busca un Administrador de Proyectos Asociado para supervisar y entregar programas clave en tecnología. Se requieren habilidades sólidas en gestión de proyectos y experiencia en tecnologías de Contact Center. Esta posición ofrece un entorno de trabajo inclusivo y se priorizará a los candidatos con derecho a trabajar localmente.

Servicios

Días adicionales de licencia

Cultura de bienestar

Desarrollo profesional continuo

Formación

• Experiencia en implementación de programas de cambio en organizaciones tecnológicas.
• Excelentes habilidades de gestión de proyectos en entornos tecnológicos.
• Capacidad para influir en equipos en un entorno matricial.

Responsabilidades

• Proporcionar supervisión directa sobre los programas/proyectos financieros.
• Construir relaciones sólidas con interesados senior.
• Liderar la ejecución de todos los aspectos del proyecto/programa.

Conocimientos

Conocimientos en tecnologías de Contact Center

Gestión de programas de cambio en tecnología

Experiencia en metodologías de Project Management

Capacidad de liderazgo

Habilidades de gestión de relaciones

Herramientas

Jira

Confluence

MS Project

Descripción del empleo

Descripción - Interna

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Associate Project Manager.

Role Purpose

Project Managers will often play a people / team management role within the projects / programmes they work on. They may also have line management responsibility for a group of more junior resources within their resource pool (as related to their job family).

The specific purpose of this role is to establish and deliver (manage / direct / track) and report progress on several group wide projects/programmes that will ensure that HSBC meets its obligations in respect of a number of key Infrastructure Delivery capabilities.

This role holder will establish and deliver projects/programmes within the Connectivity Transformation and Change team for Change the Bank (CtB) portfolios which could include but not limited to: Service Sustainability portfolio (SSP), Transformation, CTO Corporate Services Estate portfolio.

Main Activities

• As a Project Manager in the CTO Connectivity CtB programme, the role holder will provide direct oversight of the programme(s)/ project(s)’ financial and outcome accountability, reporting to a Portfolio Manager within CTO Connectivity. In executing this role, the Project Manager will need to:
• Build strong relationships with senior stakeholders within IT, Global Businesses, Finance
• Work closely with their respective Portfolio Manager, the Connectivity Transformation and change team and their senior stakeholders to ensure alignment of their project/programme with the wider change portfolio and group strategy, values, and behaviour.
• Provide board level overview of progress, lead and direct multidisciplinary teams across all global businesses, global functions, and regions.
• Lead end to end execution and responsibility for all aspects of the project/programme, including definition, planning, execution & implementation, governance & control, financial, resource and change management.
• Provide financial analysis, including being able to contextualise financial data into business activities and conclusions.
• Ensure the adherence to financial processes and procedures at project/programme level, as set and communicated by HSBC Group, regulators, and CTO PM Practice.
• Identification and escalation of any budgetary related risks, issues, and opportunities to portfolio/function as appropriate.
• Have responsibility for effective handover of the project/programme into Business-as-Usual operations to support effective benefits realisation.
• Have responsibility for deploying the HSBC Change Frameworks and respective methodologies within their Programme/Project and instilling good programme/project disciplines within their project and wider team.

Calificaciones - Internas

• Understanding of / ability to engage with technical teams on Contact Centre, Cloud technologies, Networking Infrastructure, Firewalls, Routing, Solution Architecture and Design etc.
• Experience of delivering change programmes within a Technology organization, with in telecom Infrastructure
• Experience of working on Session Border Controller, Genesys deployments
• Proven knowledge on automation products in managing contact centre projects with platform experience.
• Understanding of clarity, Jira, Confluence and MS Project.
• Business analysis skills to assess and provide recommendations which will aid in negotiation of connectivity infrastructure projects.
• Excellent understanding and proven experience of Project Management methodologies including Waterfall and Agile in a Technology environment.
• Ability to direct and influence people in a matrix orientated environment and establish working partnerships at a junior and senior organizational level.
• Change agent with proven ability of implementing large scale organizational, procedural, technology and people related change programmes.
• SME within Networking environment and build relationship with external suppliers.
• Proven experience of positive, challenging interactions with Senior Executives across the business.
• Outstanding relationship management, collaboration and influencing skills at senior Exco level within a Technology environment.
• Proven experience in dealing global teams and managing stakeholders.

Competencies

• Analytic
• Self-driven
• Results Oriented
• Data management
• Adaptability

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

Benefits

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

Equal Opportunity Employment

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc. We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.