Specialist Customer Service Support

Henkel; Interlomas; Híbrido; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading multinational company in Mexico is seeking a Specialist Customer Service Support to oversee administrative sales processes. The ideal candidate will have 1-2 years of experience, strong communication skills, and a good command of English and Excel. This role offers flexibility with a hybrid work model and various employee benefits, including meal vouchers and a savings fund.

Servicios

Flexible work scheme

Diverse growth opportunities

Health and preventive care programs

Gender-neutral parental leave

Employee Share Plan

Flexible Benefits

Meal vouchers

Savings fund

Friday early finish

Formación

• 1-2 years of experience in a related field.
• Ability to stick to deadlines and maintain accountability.
• Communication skills and service attitude.

Responsabilidades

• Ensure correct and timely execution of administrative sales processes.
• Monitor incoming orders and track sales orders.
• Manage data for reporting and compliance.

Conocimientos

Attention to detail

Customer service

Good communication

Advanced English

Intermediate to Advanced Excel

SAP

Descripción del empleo

About this Position The Specialist Customer Service Support is a key position that is part of the Global Business Services (GBS) team. Its main responsibility is to ensure the correct and timely execution of administrative sales processes (Back Office), acting as the main internal point of contact for the business. This role requires a high level of attention to detail and excellent internal customer service to ensure fluidity in the sales order cycle (Order to Cash).

What you´ll do

• Responsible for CSS HCB activities ranging from: order release, credit note creation, pricing upload and invoice web portal management.
• Closely monitor incoming orders.
• Track Henkel's sales orders in a timely manner.
• Data management for reporting, good KPI management & compliance.

What makes you a good fit

• Responsible & accountable. Sticking to deadlines Service attitude Good communication
• Advanced level of English. Nice to have Portugues.
• Intermediate - Advanced level of Excel and SAP.
• 1-2 years of experience.

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Flexible Benefits
• Meal vouchers
• Savings fund
• Friday early finish

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.