SPA Receptionist

Four Seasons Hotels and Resorts; Baja California Sur; Presencial; MXN 50,000 - 200,000; Jornada completa

Descripción de la vacante

A luxury hotel chain in Baja California Sur is seeking a SPA Receptionist to create a welcoming environment for guests. The ideal candidate must be fluent in both Spanish and English and have a background in luxury hospitality. Responsibilities include managing spa reservations and ensuring excellent guest service. The position offers competitive compensation and various employee benefits, including in-house training and employee recognition programs.

Servicios

Highly competitive salaries

Shuttle service from San Lucas and San Jose del Cabo

Complimentary dry cleaning for uniforms

Formación

• 1-2 years in front desk, spa, or luxury hospitality environment.
• Experience in a luxury hotel or high-end hospitality environment (2+ years) preferred.

Responsabilidades

• Deliver exceptional guest service by warmly welcoming guests and anticipating their needs.
• Manage spa reservations and daily operations.
• Coordinate effectively with therapists and other departments.
• Support revenue goals through upselling of treatments.
• Execute administrative and cashiering duties accurately.

Conocimientos

Fluency in both Spanish and English

Interpersonal and communication skills

Attention to detail

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, push ourselves to new heights, and treat each other with the same respect we wish to receive. Our team members around the world create amazing experiences for guests, residents, and partners through a commitment to luxury with genuine heart. We know the best way to enable our people to deliver exceptional guest experiences is through a world‑class employee experience and company culture.

About the Location

Laid‑back luxury meets bucket‑list adventure on this undiscovered east cape of Los Cabos. The East Cape location on Mexico’s Baja California Peninsula is the epicentre for adventure. Swim on the most expansive beach in Los Cabos or set sail from our private marina on the Sea of Cortez, coined “the aquarium of the world” by famed oceanographer Jacques Cousteau.

About Four Seasons Resort and Residences Los Cabos at Costa Palmas

Four Seasons Resort and Residences Los Cabos, at Costa Palmas, located in LA RIBERA, will be part of the exclusive Costa Palmas resort community. The community will include a private marina and a members‑only beach and yacht club along a two‑mile stretch of pristine white sand and the warm, swimmable waters of the Sea of Cortez. Los Cabos is a favorite destination for luxury travelers and is a natural fit for Four Seasons as we expand our presence in Mexico. We look forward to welcoming guests from around the world to experience Four Seasons’ legendary quality and service while discovering the richness and beauty of Baja’s eastern cape with activities such as swimming, snorkeling, sportfishing, golf, and desert adventures.

Learn More About the Resort

• Hotel Site: https://www.fourseasons.com/es/loscabos/
• Instagram: #fsloscabos

About the Role of SPA Receptionist

The Spa Receptionist plays a key role in creating a welcoming and relaxing environment for all resort guests. This position manages all front desk operations of the spa, including guest check‑in/out, appointment scheduling, and service promotion, ensuring an exceptional and personalized experience in alignment with the resort’s service standards.

What You Will Do

• Deliver exceptional guest service by warmly welcoming guests, anticipating their needs, and handling all requests or concerns with professionalism and empathy.
• Manage spa reservations and daily operations, including therapist schedules, treatment room allocations, check‑ins, check‑outs, and accurate appointment records.
• Coordinate effectively with therapists and other departments to ensure smooth communication, timely service delivery, and a consistently relaxing spa environment.
• Support revenue goals through knowledgeable promotion, upselling of treatments and retail products, and meeting individual sales targets.
• Execute administrative and cashiering duties accurately, including operating spa software, processing payments, maintaining records, and ensuring proper opening/closing procedures.

What You Bring

• Fluency in both Spanish and English is required.
• Minimum 1–2 years in front desk, spa, or luxury hospitality environment.
• Experience in a luxury hotel or a similar high‑end hospitality environment (2+ years) is highly preferred.
• Strong ability to navigate and operate all hotel systems with keen attention to detail.
• Deep understanding of luxury service standards and the ability to deliver exceptional guest experiences.
• Outstanding interpersonal and communication skills.

What We Offer

• Compensation: Highly competitive salaries and an annual incentive plan for managerial roles at Department Head level.
• Transport: Shuttle service from San Lucas and San Jose del Cabo to the resort.
• Uniforms: Complimentary dry cleaning for employee uniforms.
• Training & Development: In‑house training workshops for line and management employees.
• Recognition: Employee Service Awards, Employee of the Month, and Employee of the Year awards.

Service Culture

Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews, and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

Learn More by Visiting Us

• Company Site: www.fourseasons.com
• Our Careers: httpscareers.fourseasons.com/us/en
• LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• Facebook: https://www.facebook.com/FourSeasonsJobs
• Twitter: https://twitter.com/FourSeasonsJobs