Solve & Dispatch - First level support consultant -2641

Xideral; Ciudad de México; A distancia; MXN 25,000 - 35,000; Jornada completa

Descripción de la vacante

A leading organization is seeking a First Level Support Consultant to join their dynamic team in Mexico City. This remote role requires at least 3 years of experience in application support, focusing on troubleshooting and resolving business system issues. The ideal candidate will possess strong analytical skills, be fluent in English, and work collaboratively with cross-functional teams. Attractive salary and performance bonuses are offered.

Servicios

Attractive Salary

Performance bonuses

Grocery coupons

SGMM Medical insurance

Family and Life insurance

Formación

• Minimum 3 years of professional experience in application support or related roles.
• Strong analytical, problem-solving, and communication skills.
• Fluent in English (Advanced, C1).
• Proactive, responsible, empathetic, and collaborative team player.

Responsabilidades

• Analyze and troubleshoot software issues to maintain optimal system performance.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• Document and communicate findings and solutions effectively to stakeholders.
• Provide guidance and training to team members on tools and troubleshooting techniques.
• Stay updated with industry trends and best practices to continuously improve support processes.

Conocimientos

SAP Sales and Distribution (SD)

Incident Management

ServiceNow

Educación

Bachelor’s degree or equivalent experience

Descripción del empleo

Solve & Dispatch - First level support consultant Remote in Mexico City

We are looking for a First Level Support Consultant with at least 3 years of experience to join a dynamic team within a leading organization. This role involves troubleshooting, analyzing, and resolving issues in critical business systems, acting as a software detective to ensure stability and performance.

Key Responsibilities:

• Analyze and troubleshoot software issues to maintain optimal system performance.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• Document and communicate findings and solutions effectively to stakeholders.
• Provide guidance and training to team members on tools and troubleshooting techniques.
• Stay updated with industry trends and best practices to continuously improve support processes.

Technical Skills Required:

• Intermediate proficiency in SAP Sales and Distribution (SD).
• Knowledge of Incident Management and ServiceNow is recommended.

Qualifications:

• Minimum 3 years of professional experience in application support or related roles.
• Strong analytical, problem-solving, and communication skills.
• Bachelor’s degree or equivalent experience.
• Fluent in English (Advanced, C1).
• Proactive, responsible, empathetic, and collaborative team player.

Location & Schedule:

• Remote work based in Mexico City (Azcapotzalco).
• Monday to Friday, 09:00 – 18:00

Benefits:

• Attractive Salary + Premium Benefits
• Performance bonuses, grocery coupons, and savings are found.
• Aguinaldo, premium vacations, and vacations paid
• SGMM Medical insurance, family, and Life insurance.

Interested? Apply now through this link: