Solution Architect

Salesforce, Inc.; Ciudad de México; Hybrid; MXN 1,200,000 - 1,800,000; Full time

Job summary

Salesforce is seeking a client-facing Solution Architect to design end-to-end implementations across Sales Cloud and Service Cloud in Mexico City. You will bridge business strategy with technical platform design, partnering with architects and DevOps to ensure secure, scalable solutions with data integrity and AI-enabled capabilities.

You will lead workshops, craft target architectures, and guide migrations while advising on governance, adoption, and ongoing evolution.

Qualifications

• 8–14 years in CRM and Salesforce consulting.
• 5+ years in Sales Cloud and/or Service Cloud with at least 2 end-to-end implementations.
• 3+ years in client-facing advisory roles on enterprise transformation.
• Experience running discovery workshops with senior stakeholders.
• Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant certifications required.
• Executive-level documentation and workshop facilitation is expected.

Responsibilities

• Lead client discovery workshops with sales, service, operations, IT, and compliance teams.
• Own Sales Cloud and Service Cloud architecture and blueprint, including data model, visibility, and security.
• Design Sales Cloud processes: opportunity management, forecasting, quotes, territories.
• Design Service Cloud processes: case management, omni-channel, Knowledge, SLAs, Field Service.
• Define implementation or migration approach: phase sequencing, data migration, cutover plan, go/no-go criteria.
• Advise clients on best practices, governance, and platform evolution strategy.
• Contribute to playbooks and accelerators; support pre-sales and solutioning.

Skills

Sales Cloud

Service Cloud

Data model

Declarative automation

Apex/LWC

API integration

Data migration

Workshop facilitation

Executive communication

Education

Salesforce Certifications

Tools

MuleSoft

Data Cloud

Job description

Solution Architect### Solution ArchitectApply: Office - Flexible: Mexico - Mexico City: Full time: Posted Yesterday: JR366661*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.# Solution Architect – Core (Services and Sales) **Location:** Mexico City (CDMX), Mexico **Level:** Solution Architect **Function:** Professional Services · GDC Strategic Technology Practice## Role OverviewThe Solution Architect – Core (Services and Sales) is a client-facing leader who designs and guides end-to-end implementations and transformations on Salesforce Sales Cloud and Service Cloud. You will sit between business strategy (sales and customer service) and technical platform design. You will partner with the Technical Architect, Data Cloud Architect, and DevOps to make sure sales and service processes, data, and integrations land on a governed platform that is ready for Agentforce and AI-driven automation.## Primary Responsibilities* Lead functional discovery workshops with client sales, service, operations, IT, and compliance teams* Own the Sales Cloud and Service Cloud target architecture and solution blueprint, including the data model, visibility and security, and integration with Data Cloud and Agentforce* Design Sales Cloud processes: lead and opportunity management, forecasting, CPQ and quotes, territories, and account teams* Design Service Cloud processes: case management, omni-channel, Knowledge, entitlements and SLAs, Field Service, and Experience Cloud* Define the implementation or migration approach: phase sequencing, data migration strategy, cutover plan, and go/no-go criteria* Manage scope, functional design documents, UAT, and business sign-off at each phase gate* Advise clients on best practices, adoption, governance, and platform evolution strategy* Contribute to practice playbooks and accelerators, and support pre-sales and solutioning## Must-Have Requirements* Salesforce Sales Cloud (leads, opportunities, forecasting, products and pricebooks, quotes, territories)* Salesforce Service Cloud (cases, Omni-Channel, Knowledge, entitlements, Service Console, CTI/telephony)* Salesforce data model, security, and visibility model* Declarative automation (Flow, approvals) and working knowledge of Apex/LWC capabilities* Integration awareness (REST/SOAP APIs, MuleSoft, middleware)* Functional data migration strategy* Executive-level documentation, workshop facilitation, and Agile delivery## Preferred Requirements* CPQ / Revenue Cloud experience* Field Service, Experience Cloud, and Digital Engagement* Data Cloud and Agentforce (Service and Sales)* Einstein / AI capabilities in Sales and Service* Experience migrating from other CRMs (Dynamics, SAP, Oracle, Zendesk, ServiceNow)* Industry knowledge (Financial Services, Retail, Telecom, Manufacturing)## Required Experience* 8–14 years in CRM and Salesforce consulting* 5+ years in Sales Cloud and/or Service Cloud, with at least 2 end-to-end implementations in a solution design or architecture role* 3+ years in client-facing advisory roles on enterprise transformation programs* Proven experience running discovery workshops with senior stakeholders## Certifications* **Required:** Salesforce Administrator, Sales Cloud Consultant, Service Cloud Consultant* **Preferred:** Application Architect, Data Cloud Consultant, AI Associate, Platform App BuilderUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.