Senior Technical Consultant

Salesforce, Inc.; Ciudad de México; Hybrid; MXN 900,000 - 1,500,000; Full time

Job summary

Salesforce, Inc. is seeking a Senior Salesforce Technical Consultant – Core (Sales & Service Cloud) in Mexico City.

You will lead end-to-end migrations from legacy CRMs to Sales Cloud and Service Cloud, configuring platform components and implementing integrations under guidance. You will mentor junior consultants, build automated processes, and ensure governance and data quality as part of the Migration Factory.

Qualifications

• 5+ years of Salesforce experience.
• 3+ years in Sales Cloud and/or Service Cloud with migration/implementation.
• Experience with client-facing teams under architect guidance.
• Mentoring junior consultants.

Responsibilities

• Configure and build Sales Cloud/Service Cloud components (Leads, Cases, Service Console).
• Build declarative automation and customizations (Flow, Apex, SOQL, LWC).
• Execute data migration per blueprint using Data Loader/ETL tools.
• Configure security models (profiles, roles, sharing).
• Design integrations via REST/SOAP and middleware.
• Prepare and execute test plans and go-live readiness.

Skills

Sales Cloud

Service Cloud

Apex

SOQL

LWC

Data migration

REST API

CI/CD

Education

Salesforce Administrator

Platform App Builder

Platform Developer I

Sales Cloud Consultant

Service Cloud Consultant

Tools

Data Loader

ETL tools

Git

MuleSoft

Job description

Senior Technical Consultant### Senior Technical ConsultantApply: Office - Flexible: Mexico - Mexico City: Full time: Posted Yesterday: JR366662*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.*Job CategoryCustomer SuccessJob Details****About Salesforce****Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.**SENIOR SALESFORCE TECHNICAL CONSULTANT – CORE (SALES & SERVICE CLOUD)** **Location:** Mexico City (CDMX), Mexico **ROLE OVERVIEW** The Senior Technical Consultant – Core (Sales & Service Cloud) is a hands-on execution role within the Strategic Migration CoE / Migration Factory. The role supports end-to-end migrations and implementations from legacy CRM platforms (e.g., Siebel, Microsoft Dynamics, legacy or custom CRMs, other Salesforce orgs) to Salesforce Sales Cloud and Service Cloud. Unlike the Technical Architect (who owns solution strategy and design), this role focuses on detailed technical implementation: platform configuration, declarative and programmatic development, data migration, integrations, and quality validation. You will work under the architect's guidance and in direct contact with client teams, and you will mentor junior consultants and set technical quality standards on the team. **RESPONSIBILITIES*** Configure and build Sales Cloud and Service Cloud components: Lead/Opportunity management, Accounts and Contacts, Products/Price Books/Quotes, Forecasting, Cases, Omni-Channel, Entitlements/Milestones, Knowledge, Service Console, and Email-to-Case/Web-to-Case.* Build declarative automation (Flow, Process Builder migration, validation rules, approval processes) and customizations with Apex, SOQL, and LWC, following best practices and governance limits.* Execute technical data migration (Accounts, Contacts, Opportunities, Cases, attachments, history) per the architect's blueprint, using Data Loader, Data Import Wizard, and/or ETL tools.* Configure security and access models: profiles, permission sets, roles, sharing rules, and field-level security.* Design and configure integrations with external systems (ERP, telephony/CTI, marketing platforms) via REST/SOAP APIs, Platform Events, and MuleSoft.* Build and execute test plans (unit, integration, UAT support) and data validations ahead of cutover and go-live.* Perform code reviews, and mentor and guide junior consultants on best practices.* Document configurations, code, and technical decisions for Migration Factory playbooks and accelerators.* Participate in discovery workshops and client validation sessions, proactively identifying and escalating technical risks to the architect.**MUST-HAVE*** Strong hands-on experience configuring Sales Cloud and/or Service Cloud (Lead-to-Opportunity, Case management, Service Console, Omni-Channel).* Solid knowledge of Flow and declarative automation.* Advanced Apex, SOQL, and LWC (or Aura).* Deep understanding of the Salesforce data model, the security model, and data migration best practices for large volumes.* Experience with API integration (REST/SOAP) and/or middleware.* Experience with CRM migration or implementation projects.* Familiarity with Salesforce DevOps tools (Git, SFDX, CI/CD, sandboxes, and deployment strategies).**PREFERRED*** Prior experience migrating from Siebel, Microsoft Dynamics, SAP CRM, Oracle, or other legacy CRMs.* Exposure to CPQ, Experience Cloud, Field Service, or Revenue Cloud.* Exposure to Salesforce Data Cloud and Agentforce / Einstein capabilities.* ETL tools (Informatica, Talend, MuleSoft, Azure Data Factory).* Experience with telephony/CTI integrations (e.g., Service Cloud Voice).* Experience in Agile/Scrum delivery environments.**EXPERIENCE*** 5+ years of Salesforce experience.* 3+ years working directly in Sales Cloud and/or Service Cloud (ideally including at least 1 migration or full implementation project).* Experience collaborating on client-facing teams under the direction of an architect or technical lead.* Experience mentoring or guiding other consultants.**CERTIFICATIONS** Salesforce Administrator, Platform App Builder, Platform Developer I, Sales Cloud Consultant, Service Cloud Consultant. Preferred: Platform Developer II, Integration Architecture Designer, Data Architect. **SOFT SKILLS*** Dedication to time and tasks* Communicate Efficiently* Collaborate to Drive Success* Work well in group* Demonstrate Business Insight* Display Emotional Intelligence* Desire to work in a fast-paced, challenging environment* Highly motivated and results-oriented* Engage in Fearless Conversations* Manage Ambiguity* Solve Problems Creatively**OUR TEAM VALUES*** TRUST: Trusts the company's core values; shows integrity, clarity, and reliability* TEAM PLAYER: Proficient at collaboration and working with members of a team* COMMUNICATOR: Speaks and writes with clarity, brevity, and purpose; explains the area of expertise clearly and confidently to others; influences and engages C-Level with authority and confidence* LEARNER MINDSET: Proactively looks for knowledge and ways to learn continuously, influencing positively the learning environment* ACTIVE LISTENING: Listens actively with appreciation and takes action based on feedbackUnleash Your PotentialWhen you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.AccommodationsIf you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.Posting StatementSalesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.