Site Reliability Engineer 2

Jones Lang LaSalle Incorporated; Región Centro; Presencial; MXN 500.000 - 900.000; Jornada completa

Descripción de la vacante

Jones Lang LaSalle (JLL) seeks a Senior Site Reliability Engineer to design and maintain scalable infrastructure across cloud accounts, using Terraform and IaC practices. You will lead incident response, define SLOs/SLIs, and drive AI-powered reliability improvements.

The role emphasizes collaboration with development, operations, product, and data teams. 3+ years in DevOps/SRE and strong knowledge of AWS services, Terraform, and Kubernetes are required.

Formación

• Bachelor's degree in Computer Science, Engineering or a related field.
• 3+ years of experience in DevOps or Site Reliability Engineering roles.
• Proven experience in troubleshooting complex infrastructure issues and leading incident response.

Responsabilidades

• Design complex infrastructure with IaC best practices using Terraform.
• Establish and monitor SLOs/SLIs and error budgets for reliability.
• Manage incident response, blameless post-mortems and MTTR reduction.
• Solve medium to high complexity infrastructure problems with AI-powered tools.
• Collaborate with cross-functional teams to implement reliability standards.

Conocimientos

SRE principles

Incident response

Collaboration

Educación

Bachelor's degree in CS/Engineering

Herramientas

Terraform

AWS

Kubernetes

GitHub Actions

Descripción del empleo

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Job Description JLL Technologies COE

What this job involves:

We are seeking a skilled and experienced Site Reliability Engineer 2 to join our dynamic team. As a Senior SRE, you will be responsible for leading the implementation and maintenance of reliable, scalable infrastructure and deployment pipelines using Terraform and Infrastructure as Code practices across multiple AWS Cloud accounts. You will play a critical role in ensuring the efficiency, reliability, observability, and scalability of our systems while fostering a culture of collaboration, automation, and continuous improvement through SRE principles. This role requires understanding of how your area integrates with development teams and the ability to translate business continuity needs into technical reliability requirements, leveraging Agentic AI capabilities to enhance operational excellence.

Responsibilities

• Design independently for complex infrastructure items following Infrastructure as Code (IaC) best practices using Terraform. Consider scalability, maintenance, and operational experience in all design decisions.
• Establish and monitor Service Level Objectives (SLOs), Service Level Indicators (SLIs), and error budgets to measure and improve system reliability and performance.
• Manage incident response efforts, conduct blameless post-mortems, and implement preventive measures to reduce Mean Time to Recovery (MTTR).
• Solve medium to high complexity infrastructure problems using technical experience, judgment from multiple sources, and AI-powered tools.
• Take new perspectives on existing reliability solutions and identify opportunities for AI enhancement.
• Implement basic AIOps practices to enhance operational intelligence.
• Experience with GitHub Actions or similar tools for workflow automation and CI/CD.
• Collaborate with development, operations, product, data engineering, and business teams to understand requirements and implement reliability standards.
• Drive adoption of AI-enhanced DevOps practices within immediate operational teams.

Knowledge Management & Innovation

• Develop and maintain runbooks, documentation, and knowledge bases to support operational excellence.
• Stay current with the latest trends, tools, and technologies in SRE, DevOps and AIOps fields.
• Contribute to improving system reliability and enterprise operational efficiency within established frameworks.
• Actively contribute towards enterprise-wide reusable reliability solutions incorporating AI capabilities.

Technical Expertise

• Strong proficiency in Terraform and Infrastructure as Code principles for infrastructure provisioning and management.
• Extensive experience with Amazon Web Services (AWS), including EC2, VPC, S3, IAM, CloudWatch, CloudFormation.
• In-depth knowledge of RDS and its various database engines (e.g., MySQL, PostgreSQL, Oracle) for database provisioning, management, and performance optimization.
• Solid understanding of Kubernetes for container orchestration, management, and resilience patterns.

Education & Experience

• Bachelor's degree in Computer Science, Engineering or a related field (or equivalent experience).
• 3+ years of experience working in DevOps or Site Reliability Engineering roles.
• Proven experience in troubleshooting complex infrastructure issues and leading incident response.

What we can do for you

At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in a fully entrepreneurial and inclusive work environment. If you harbour passion for learning and adapting new technologies, JLL will continuously provide you with platforms to enrich your technical domains.

We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package. It’s no surprise that JLL has been recognized by the Ethisphere Institute as one of the 2019 World’s Most Ethical Companies for the 12th consecutive year.

Location: On-site – Bengaluru, KA

Scheduled Weekly Hours: 40

Location: On-site – Jalisco, MEX

Jones Lang LaSalle (‘JLL’) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.