Site Reliability Engineer

Medium; Ciudad de México; A distancia; MXN 1,109,000 - 1,480,000; Jornada completa

Descripción de la vacante

A fast-growing fintech startup is looking for a Mid SRE to ensure the reliability and scalability of their AWS-based platform. You will work on observability, automation, and best practices to improve uptime and performance. Candidates should have expertise in observability tools, a strong proficiency in Go, and excellent communication skills. This role offers remote work, stock options, and a collaborative environment.

Servicios

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance, internet, and cell phone line

Stock options

Learning and development platform

Formación

• Expertise with observability tools such as Prometheus and Grafana.
• Strong proficiency in Go programming language.
• Experience designing alerts and log aggregation pipelines.

Responsabilidades

• Design, define, and maintain observability and monitoring for AWS infrastructure.
• Manage scaling, performance, and resilience efforts for system reliability.
• Collaborate with technical teams on capacity planning and load testing.

Conocimientos

Prometheus

Grafana

OpenTelemetry

AWS CloudWatch

Go programming

Descripción del empleo

About DEUNA

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

Role Overview

As a Mid SRE at Deuna, you’ll ensure the reliability, scalability, and performance of our AWS-based platform by integrating observability, automation, and SRE best practices across the software lifecycle. You will work closely with development teams to improve uptime, provide observability tooling, and ensure we scale efficiently and securely.

Key Responsibilities

• Design, define, and maintain observability and monitoring for our AWS infrastructure.
• Define and track SLIs, SLOs, and SLAs for critical systems.
• Improve system uptime, latency, and fault tolerance across the platform.
• Provide internal libraries and toolsets to developers for diagnostics and debugging.
• Manage scaling, performance, and resilience efforts related to system reliability.
• Collaborate with technical teams on capacity planning, load testing, and scaling policies.
• Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

Technical Skills

• Expertise with Prometheus, Grafana, OpenTelemetry, AWS CloudWatch, or other observability tools.
• Experience designing dashboards, alerts, and log aggregation pipelines.
• Deep understanding of AWS services: ECS, Lambda, RDS, CodePipeline.
• Strong proficiency in Go programming language.
• Skilled at defining SLIs, SLOs, error budgets, and improving Mean Time to Recovery (MTTR).
• Experience conducting failure drills (e.g., Chaos Monkey, Gremlin) to ensure system resilience.

Soft Skills

• Excellent communication and collaboration skills.
• Adaptability to thrive in dynamic, fast-paced environments.
• Strong time management and task prioritization.
• Proficiency in English.

What you’ll find when you join DEUNA

• A multicultural team distributed throughout LATAM.
• Dynamism, agility and constant innovation.
• Being part of a high-impact solution for an entire region.
• The best tools and technology to operate.
• Being part of the startup culture.
• We are in full expansion!

Benefits

• Vacations and additional PTO 🏝️
• Remote work from anywhere 💻
• Economic support for health insurance, internet and cell phone line 📱 🌐
• We all own DEUNA, we offer stock options 💸
• Learning and development platform 📚
• Multidisciplinary, diverse and dynamic team 🧡
• Growth and career path 🚀
• Be part of a dynamic team that's creating the next generation payments platform.

Join us at DEUNA!

DEUNA is proud to be an equal opportunity employer. We value and celebrate diversity and inclusion in our workplace. All employment decisions at DEUNA are made without discrimination based on nationality, race, ethnicity, religion, gender, sexual orientation, gender identity or expression, marital status, color, disability, or any other characteristic protected by law.