Site Reliability Engineer

Medium; Ciudad de México; A distancia; MXN 700,000 - 900,000; Jornada completa

Descripción de la vacante

A dynamic fintech startup is seeking a Mid SRE to ensure reliability, scalability, and performance of its AWS-based platform. The role involves working with observability tools, defining SLIs, and improving system uptime. Ideal candidates should possess strong skills in Go, AWS services, and observability practices, thriving in a fast-paced startup environment.

Servicios

Vacations and additional PTO

Remote work from anywhere

Economic support for health insurance

Stock options

Learning and development platform

Dynamic career growth opportunities

Formación

• Expertise with observability and monitoring tools.
• Strong proficiency in Go programming language.
• Experience in AWS services and defining SLIs/SLOs.

Responsabilidades

• Design and maintain observability for AWS infrastructure.
• Define and track SLIs, SLOs, and SLAs.
• Manage scaling and performance for system reliability.

Conocimientos

Prometheus

Grafana

OpenTelemetry

AWS CloudWatch

Go programming language

Capacity planning

Herramientas

ECS

Lambda

RDS

CodePipeline

Descripción del empleo

About DEUNA 🧡

DEUNA is a rapidly growing startup revolutionizing global commerce with ATHIA, our AI-powered orchestration and payments platform that helps large enterprises boost approval rates, reduce costs, and unlock new revenue. Built by the team behind DEUNA—the fastest-growing Commerce OS in Latin America—ATHIA combines payment intelligence, checkout optimization, and data orchestration in one powerful solution.

With deep integrations across 300+ PSPs and alternative payment methods, and over 20% of Mexico’s digital economy running through our platform, we simplify global payments through a single integration and centralized reconciliation.

We are a rapidly growing startup expanding into the U.S. to meet the urgent needs of large retailers, marketplaces, airlines, and QSRs. Join us to shape the future of payments! 🚀

Visit https://www.deuna.com/ to learn more about us!

Role Overview

As a Mid SRE at Deuna, you’ll ensure the reliability, scalability, and performance of our AWS-based platform by integrating observability, automation, and SRE best practices across the software lifecycle. You will work closely with development teams to improve uptime, provide observability tooling, and ensure we scale efficiently and securely.

Key Responsibilities

• Design, define, and maintain observability and monitoring for our AWS infrastructure.
• Define and track SLIs, SLOs, and SLAs for critical systems.
• Improve system uptime, latency, and fault tolerance across the platform.
• Provide internal libraries and toolsets to developers for diagnostics and debugging.
• Manage scaling, performance, and resilience efforts related to system reliability.
• Collaborate with technical teams on capacity planning, load testing, and scaling policies.
• Improve production operations by defining and evolving deployment strategies and conducting disaster recovery (DR) testing.

Technical Skills

• Expertise with Prometheus, Grafana, OpenTelemetry, AWS CloudWatch, or other observability tools.
• Experience designing dashboards, alerts, and log aggregation pipelines.
• Deep understanding of AWS services: ECS, Lambda, RDS, CodePipeline.
• Strong proficiency in Go programming language.
• Skilled at defining SLIs, SLOs, error budgets, and improving Mean Time to Recovery (MTTR).
• Experience conducting failure drills (e.g., Chaos Monkey, Gremlin) to ensure system resilience.

Soft Skills

• Excellent communication and collaboration skills.
• Adaptability to thrive in dynamic, fast-paced environments.
• Strong time management and task prioritization.
• Proficiency in English.

What will you find when you join DEUNA?

• A multicultural team distributed throughout LATAM
• Dynamism, agility and constant innovation
• Being part of a high-impact solution for an entire region
• The best tools and technology to operate
• Being part of the startup culture.
• We are in full expansion!

Benefits

• Vacations and additional PTO 🏝️
• Remote work from anywhere 💻
• Economic support for health insurance, internet and cell phone line 📱 🌐
• We all own DEUNA, we offer stock options 💸
• Learning and development platform 📚
• Multidisciplinary, diverse and dynamic team 🧡
• Growth and career path 🚀
• Be part of a dynamic team that’s creating the next generation payments platform.
• Join us at DEUNA!