Shift Station Manager, Last Mile Operations

Amazon; México; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading e-commerce company is seeking a Manager I, Shift Manager in Mexico to lead a diverse team, ensuring operational excellence and productivity. The ideal candidate will have strong leadership and communication skills, coupled with a background in data analysis and team management. This full-time position requires flexibility with shifts, including weekends and holidays, and offers opportunities for career growth and development within a supportive team environment.

Servicios

Flexible working hours

Career growth opportunities

Supportive team environment

Formación

• 4+ years of direct management experience.
• Speak, write, and read fluently in English.
• 2+ years’ experience in a similar role.

Responsabilidades

• Promote a culture of safety and wellbeing.
• Support and lead a team while building a strong team culture.
• Collaborate with other managers to standardize shift processes.

Conocimientos

Leadership

Communication

Data Analysis

Process Improvement

Team Management

Educación

Bachelor’s degree or equivalent

MBA or related field

Herramientas

Excel

Descripción del empleo

When you join Amazon as an Manager I, Shift Manager, you’ll gain experience leading a large and diverse team to make sure your area of the business keeps pace with demand. In this hands‑on role you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, which means no two days will be the same.

Amazon is looking for high‑potential leaders who are ready to own their impact in Amazon Operations as an entry‑level manager working to be the most customer‑centric company on earth. You will have your leadership capacity stretched to its full potential. As a front‑line leader, you will have an opportunity to truly invest in others and develop a people‑focused leadership style while mastering the tools, processes, and operations that have created the most customer‑centric company on Earth. If you want to be involved in continuing to define the future of online retail and are dynamic and an organized self‑starter, join our team in Amazon Operations.

Job Specifics

• This role is fully onsite and requires flexibility to work and rotate shifts: weekends, holidays, and/or overnight shifts, and Ability to work overtime both in peak season and as needed.
• This role can be hired for any of the following locations: Queretaro.

Key job responsibilities

• Promote a culture of safety and wellbeing.
• Analyze and implement corrective actions to ensure quality and productivity remain consistently high, and business objectives are met across all shifts.
• Support and lead a team and handle administrative work while building a strong team culture.
• Analyze performance and suggest process improvements to optimize work and improve customer service.
• Promote best practice and continuous process improvements across your team in areas such as health and safety and productivity.
• Collaborate with other managers to standardize shift processes.

A day in the life

You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency.

Your days will always include prioritizing routine team management and daily operational tasks, along with individual escalations, process improvement work, and wide‑scale operational contingency planning.

Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we stay on track to meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, and discussing the operational pros and cons of technical improvements with engineers.

About The Team

Amazon Logistics, or AMZL, handles ‘last mile’ delivery duties in partnership with third‑party distribution businesses. We utilize creative thinking and continuous improvement initiatives to get millions of physical products into the hands of our customers. Our goal is to make our customers’ delivery experience as smooth as possible and roll out global delivery solutions for our newest concepts, like Amazon Fresh, Prime Now and Amazon Restaurants.

Inclusive team culture

At Amazon we embrace our differences and are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

Work Life Balance

We believe striking the right balance between your personal and professional life is critical to life‑long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.

Mentorship & Career Growth

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better‑rounded professional.

Basic Qualifications

• Bachelor’s degree or equivalent, or 2+ years of full‑time Amazon experience.
• 4+ years of direct management experience.
• Speak, write, and read fluently in English, and have the ability to take direction in English.
• 2+ years’ experience in a role with similar responsibilities.

Preferred Qualifications

• MBA, or bachelor’s degree in management, business administration, economics, engineering, marketing.
• Experience with Six Sigma, lean manufacturing.
• Experience previously in program or project management.
• Experience delivering results for large, cross‑functional initiatives/projects, or experience applying key financial performance indicators (KPIs) to analyses.
• Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas).
• Bachelor’s degree in business, engineering, operations, supply chain, transportation or related.
• Logistics background from operations environment, preferably from first‑middle mile ops.
• Advanced English proficiency (C1+).

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3115882