Service Technician - Industrial Machinery

Jasper Engines; Monterrey; Presencial; MXN 180.000 - 300.000; Jornada completa

Descripción de la vacante

Cold Jet Latin America is seeking a Service Technician to troubleshoot and repair dry ice blasting equipment at the Cold Jet service center and in the field. You will prepare repair quotes, document service orders in the CRM, and provide operational support while collaborating with sales, engineering, and operations.

The role requires a technical degree and 5+ years of field service experience with electrical and mechanical equipment, plus willingness to travel up to 20%.

Formación

• Degree in a technical field or equivalent.
• 5+ years’ experience in field service with mechanical and electrical equipment.
• Willingness and ability to travel up to 20% of the time.

Responsabilidades

• Perform equipment repairs at customer sites and at Cold Jet offices, troubleshooting electrical and mechanical systems.
• Provide technical remote support and hands-on troubleshooting for customers.
• Generate and update service quotes and orders in ERP/CRM and document service activities.
• Travel up to 20% to support field service and installations.

Conocimientos

Field service

Electrical

Mechanical

CRM/ERP

MS Office/Excel

Educación

Degree in a technical field or equivalent

Descripción del empleo

Service Technician

The ECaSP Service Technician is responsible for troubleshooting and diagnostics with customers and repairing dry ice blasting equipment at Cold Jet service center. The Service Technician also supports service and installation of dry ice manufacturing equipment in the field. The Service Technician is responsible for preparing repair quotes in the ERP, documenting service orders in the CRM, provide operational support, and assist with general office tasks. This position will report to Managing Director of Cold Jet Latin America.

Technician Responsibilities

• Perform equipment repairs at some customer sites in the field and at Cold Jet’s office, performing electrical and mechanical troubleshooting and repair on industrial machinery
• Provide technical remote support to customers & hands on troubleshooting
• Generate and update service quotes, service call orders and job entries in company software systems and complete associated paperwork

• Contribute to sales of parts and service

• Support other Cold Jet departments, sales, engineering and operations
• Able and willing to travel up to 20% of the time.
• Resolves customer issues diplomatically, and creates value for both customers and Cold Jet in a professional manner
• Communicates clearly and effectively with customers in a training situation
• Effectively applies technical and logical methodologies to solve problems in stressful and difficult environments
• Effectively schedules work load, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
• Collaborates with colleagues across Sales, Engineering, and Operations to share knowledge and parts needs, ensuring problems are solved efficiently and customer satisfaction is achieved with minimum downtime.

Customer Support

• Listen to, understand, gain knowledge of customer needs, issues, problems, and with empathy, satisfy customers with best solutions above and beyond the normal call of duty
• "Own" all customer requests related to service work and follows-up with customers to ensure 100% satisfaction
• Handle all company business in the best interest of both customer and Cold Jet by creating value and providing win-win solutions
• Build a long-term relationship with the customers so they can recognize you as a point of contact for customer service needs

Position Requirements

Education & Experience

• Degree in a technical field or equivalent
• 5+ years’ experience in field service working with mechanical and electrical equipment

Skill Competencies

• Strong electrical and mechanical aptitude
• Proficient level skills with MS Office, especially Excel, and ERP & CRM applications
• Strong communication skills
• High attention to detail

Behavioral Competencies/Personal Traits

• Team player- motivated self-starter, ability to work autonomously
• Customer service – responsive to the needs of internal and external customers
• Assertive - takes ownership of customer support and service repair work
• Technical Savvy – the ability to discuss our products intelligently on a technical level as well as the ability to set-up and troubleshoot equipment
• Motivated – driven to achieve goals set by self and others
• Resilient & Adaptive – responds professionally to set-backs and learns from negative experiences and adapts accordingly
• Organized – plans the most efficient method of performing work
• People Skills/Communication – relates to and communicates with diverse personalities and in diverse situations
• Commitment to company success - willing to take risks, both company and personal, and do what it takes to get the job done