Service Support Specialist Jr.

Ericsson; Santiago de Querétaro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Ericsson is seeking a Service Support Specialist in a junior role to coordinate maintenance activities, dispatch and logistics, ensuring operators' services stay available and meet SLAs.

You will receive work orders from Customer Care Centers or NOCs, provide status updates, and support corrective and preventive maintenance across our global 50-country footprint. Fresh graduates in Telecom or IT with fluent English are invited to apply.

Formación

• Fresh graduates in Telecom or IT related.
• Fluent English communication is a must.
• Experience in Service Desk or Customer Service preferred.
• Strong teamwork and collaboration.
• Proficient in Excel at an intermediate level.
• Willing to work in a 24/7 shift-based support team.
• Basic programming is a plus.

Responsabilidades

• Customer order handling Ericsson System Intakes.
• Dispatch and Logistics managed services coordination for field technicians.
• Support to Customer Work Orders corrective and preventive maintenance.
• Handle logistics topics: RMA, material, device deliveries and returns.

Conocimientos

Fluent English communication

Service Desk / Customer Service

Excel (Intermediate)

Programming basics

Teamwork

Collaboration

Descripción del empleo

Our Exciting Opportunity

Join us as a Service Support Specialist! A junior position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

Join our Team

Our Exciting Opportunity

Join us as a Service Support Specialist! A junior position to be responsible for the coordination of maintenance activities that requires Dispatch and Logistics Skills to ensure that services provided to Operators’ customers are continuously available and performing to Service Level Agreement performance levels. You will also be responsible for receiving work orders from the Operator's Customer Care Center or Customer NOCs resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer.

You will

• Customer order handling Ericsson System Intakes.
• Be responsible for handling Dispatch and Logistics managed services that involves Field Technician Workforce assigning, dispatching and coordinating activities for corrective and preventive maintenance to ensure that our customer communications are working at 100% for 50 countries around the world.
• Be the support to our Customer Work Orders Corrective and Preventive maintenance activities.
• Dealing with Logistics topics as RMA, Material and Telecommunication device deliveries and return to different vendors.

Responsibilities:

• Customer order handling Ericsson System Intakes.
• Service Desk Processes.
• Field Operations Dispatch Processes.
• Service Operations Activities.
• Proactive Customer services.

To be successful in the role you must have

• Fresh graduates in Telecom or IT related.
• Fluent English communication is a must.
• Ideally to have Service Desk or Customer Service experience.
• Knowledge sharing and collaboration skills.
• Team Work skills, Working with people.Follow instructions & procedures and propose process improvements.
• Excel Intermediate skills.
• Desirable Programming basic Skills
• Willing to work in shifts in a 24/7 support team