Service & Project Coordinator

E80 Group; San Pedro; Presencial; MXN 360.000 - 520.000; Jornada completa

Descripción de la vacante

E80 Group, a multinational company specializing in automated intralogistics solutions, is seeking a Service & Project Coordinator in the Monterrey area. You will manage service tickets, coordinate technical teams, and oversee after‑sales projects to ensure smooth interventions and system performance.

Travel up to 30% is required, and you will collaborate with technical departments, prepare quotes, and maintain project plans while ensuring quality, cost, and on‑time delivery.

Formación

• Bachelor’s / Master’s degree in engineering or related field

Responsabilidades

• Manage service tickets and ensure timely response and resolution
• Coordinate technical teams for planned and unplanned interventions
• Oversee after‑sales projects and ensure quality, cost, and on‑time delivery
• Prepare quotes for service interventions and coordinate with spare parts and planning tools
• Travel up to 30% and reside in Monterrey area

Descripción del empleo

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E80 Groupis a multinational company specialized in the development of automated and integrated intralogistics solutions for manufacturers of consumer goods, operating in the beverage, food, tissue, and other sectors. The main systems produced by E80 Group include palletizing robots, laser-guided vehicles, robotic stretch wrappers and labelers, and automated high-density warehouses.

The theSM.I.LE80 software platform (Smart Integrated Logistics),which ensures efficient system integration and optimizes the management of all operations—from the entry of raw materials, through storage, to shipping.

With14 branches worldwide,the Group believes in the core values Ethics, Courage, Humility, and Safety. These values form the foundation of E80 Group’s corporate culture, which maintains a close connection with customers, people, and the local communities.

TheService & Project Coordinatorhelps ensure customer satisfaction by managing service planned and unplanned interventions, coordinating technical teams, and overseeing after‑sales projects. This role combines project management, service scheduling, scope definition, and customer communication to ensure smooth execution of interventions, upgrades, and ongoing system performance. They ensure all programs meet customer expectations for quality, cost, delivery, and timing while supporting strong financial and operational results.

Duties & Responsibilities:

• Customer Relationship & Ticket Management
  • Manage service tickets as assigned, ensuring timely response and resolution
  • Maintains a productive relationship with the customer
  • Address customer concerns and aim for first‑contact resolution when possible
  • Collect feedback to identify opportunities for product or service improvement
  • Keep Customer Service Leadership updated on activity status, including:
    • Open ticket progress
    • Items requiring additional technical or commercial support
    • Escalated complex issues
• Service & Project Coordination
  • Development of SME level understanding:
    • Develops deep understanding of assigned Region/KA Plants system
    • Understands the solutions E80 Group offers at a functional and technical level
    • Collaborate with Technical Departments inidentifyingsuitable resources for each job
  • Project Management & Coordination
    • Contribute for estimation, feasibilities studies and implementation of service improvement initiatives such as retrofit, asset and system performance enhancements
    • Confirm availability of necessary information to plan and organize interventions effectively
    • Ability to create project scope and develop solutions in collaboration with technical teams
    • Maintain full ownership of the execution worksite activities in accordance with the qualitative, economic and time-related targets set out in the offer until their conclusion
    • Coordinate and request materials for intervention with E80 vendors, and working with purchasing team
    • Act as interface for all stakeholders, both internal (project team) and external (customer)
• Administrative Responsibilities
  • Create and maintain project plans: scope, timeline, resources, material needs, and cost
  • Responsible forthe preparation of quotes for service interventions, project changes requests, eventually coordinating with other departments such as spare parts team using the company tools such as CRM, ERP, planning software tools, etc.
  • Working with customer and accounting to ensure timely issuing of invoice (ensure exit meeting reports, timesheets, deliveries of services, etc.) and receipt of payments
  • Manage project reporting as required

Position Qualifications:

• Bachelor’s / Master’s degree (Mechatronic Engineering, Management Engineering, Electronic or Computer Engineering)
• 3 years’ Experience in automation, material handling, or related industrial environments required
• Willingness to travel up to 30%
• Currently living in Monterrey area

Preferred Skills & Experience:

• Ability to motivate, and coordinate technical resources and field staff in a matrixed environment
• Strong organizational, leadership, and time‑management capabilities
• Ability to manage multiple projects across multiple plants and customers at once
• Strong communication skills with the ability to interpret and articulate technical concepts
• Working knowledge of:
  • ERP systems
  • BI tools
  • CRM system, preferably salesforce

Qualified applicants will receive consideration.
E80 Group does not tolerate any kind of discrimination or offensive behavior against one\'s personality (for example, moral, sexual or other kind of harassment, intimidation, persecution and other), or social exclusion or unfair treatment due to nationality, race, colour, ethnic or social origin, membership of a national minority, property, birth, disability, age, sexual orientation, gender, genetic features, family status, religions or political views or physical disabilities, veteran status, citizenship status, marital status, or pregnancy. We honor our commitments under articles 1 and 18 of Law No. 68/1999 and give special consideration to candidates in protected categories.