Service Now HR Service Delivery Program Manager

Infor Inc.; Ciudad de México; Híbrido; MXN 1,110,000 - 1,481,000; Jornada completa

Descripción de la vacante

A global business cloud software company seeks a Service Now HR Service Delivery Program Manager to enhance HR processes through the ServiceNow platform. Responsibilities include managing updates, providing technical guidance, and supporting implementation. Ideal candidates have experience in HR technology and excellent analytical and communication skills.

Formación

• Previous experience as a Business Analyst and/or System Admin in HR technology or HR shared services.
• Hands-on experience with ServiceNow HRSD or any other HR case management/ticketing systems.
• Understanding of HR processes such as onboarding, employee data changes, benefits, payroll inquiries, and offboarding.

Responsabilidades

• Provide project support for HR Service Delivery implementation on Service Now platform.
• Act as a lead and key contributor of the Service Now HRSD architecture.
• Partner with product owners and business leaders to build HR Service Delivery solutions.

Conocimientos

Analytical skills

Communication skills

Full proficiency in English

Herramientas

ServiceNow HRSD

HR case management systems

Descripción del empleo

Overview

As a Service Now HR Service DeliveryProgram Manager in the HR Shared Services Center (HRSSC), you will serve as the primary liaison between HR operations teams and the ServiceNow HR Service Delivery (HRSD) platform. You will manage and implement minor updates, configuration changes, and enhancements to the platform, ensuring smooth HR processes and optimal employee experience. You will also support day-to-day operations by addressing change requests, troubleshooting issues, and helping maintain accurate system documentation. Our HR Shared Services team plays a critical role in delivering best-in-class employees’ experiences worldwide.

A Day In The Life Includes:

• Provide project support for HR Service Delivery implementation on Service Now platform.
• Act as a lead and key contributor of the Service Now HRSD architecture.
• Partner with product owners, process owners, and other business leaders to build HR Service Delivery solutions.
• Provide postproduction support managing the change request process and partnering with HRIS and IT as needed.
• Support global HR Shared Services managing the service catalog, creating custom request forms and associated workflows.
• Serve as HRSD Subject Matter Expert and provide technical guidance and best practices on process automation opportunities.
• Key contributor to process documentation and training materials for SN HRSD.

Basic Qualifications:

• Previous experience as a Business Analyst and/or System Admin in HR technology or HR shared services.
• Hands-on experience with ServiceNow HRSD or any other HR case management/ticketing systems.
• Understanding of HR processes such as onboarding, employee data changes, benefits, payroll inquiries, and offboarding.
• Analytical skills with attention to detail.
• Communication skills and the ability to bridge technical and non-technical stakeholders.
• Full proficiency in English.

Preferred Qualifications:

• ServiceNow HRSD configuration experience (forms, workflows, notifications, access controls).
• Knowledge of ITIL processes and change management best practices.
• Experience in a global HR shared services environment.
• Reporting skills in ServiceNow (e.g., dashboards, reports).

Location:

• Hybrid role (3 days per week in the office).

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

At Infor, we strive for an environment that is founded on a business philosophy calledPrinciple Based Management ™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in theFAQ section .

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