Service NOW Developer

KION Business Services Polska; Guadalupe; Presencial; MXN 900.000 - 1.300.000; Jornada completa

Descripción de la vacante

KION Group is building a new IT Service Hub in Guadalupe, Mexico, to support global IT transformations. The ServiceNow Developer will contribute to IT Services delivered by KION Group IT and collaborate with the Platform Global Team on configuration, integration, and enhancements.

The role requires experience in ServiceNow deployments, ITSM/CSM, and working with international teams. English fluency is required; German is a plus.

Formación

• Experience in design and implementation of ServiceNow solutions including ITSM/CSM.
• At least 5–8 years IT/ITSM tool experience with 5+ years as a ServiceNow developer.
• Knowledge of ServiceNow integration across enterprise platforms and middleware.
• Familiarity with ITIL and Agile project methodology.
• Fluent English; German would be a plus.

Responsabilidades

• Design, configure, and customize the ServiceNow platform to meet business needs.
• Translate business requirements into technical designs and roadmaps.
• Support platform governance and development aligned with the roadmap.
• Provide training and act as a subject matter expert for stakeholders.

Conocimientos

ServiceNow

ITSM

CTA

CIS Certifications

ITIL

Agile

Stakeholder management

Herramientas

SAP integrations

SSO

Data warehouse interfaces

Descripción del empleo

We offer: KION Group is the largest and fastest growing in its industry company that requires modern and advanced IT solutions and support. To strengthen KION’s Business Strategy and KION Group IT capabilities, the new IT Service Hub is being created in Guadalupe Mexico as part of KION Business Services. The goal is to build up a team of highly qualified IT talents who, by becoming an integral part of the KION Group IT organization, will expand its capabilities and will support comprehensive Business and IT transformations. ServiceNow Deveoper will be part of the ServiceNow Platform Global Team responsible for the IT Service Management tools in KION Group IT. The person will take the responsibility as a key development team member for our ServiceNow platform, having a significant contribution to the IT Services delivered by KION Group IT, as well as the development of newly created KION IT Service Hub in Guadalupe, Mexico. Tasks and Qualifications: Job Description Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

What You Will Do in This Role

• Recommend, develop and maintain the ServiceNow platform configuration & customized solutions for KION Group
• Translate business and technical requirements into design elements to achieve business objectives
• Support and drive development in alignment with the ServiceNow architect and roadmap in line with the business strategy
• Being a technical support person of the ServiceNow platform and point of contact for ServiceNow-related questions
• Drive development in alignment with platform governance and related processes
• Use case design and development in close cooperation with the business
• Provide training on the Service Now platform to various stakeholders on new features, and increase the awareness of ServiceNow in KION Group
• Work Cross functionally as required with other application developers to ensure streamlined data management and integration behaviors

Technology Stack, you will work with

• ServiceNow Platform- including but not limited to ITSM, CSM platform
• Integrations with data warehouses, SSO components, SAP for example but not limited to these areas

What We Are Looking For

• Experience in design and implementation of ServiceNow solutions ranging from IT solutions to CSM (Customer Service Management).
• Experience in non-IT products is an advantage (e.g. finance-related)
• About 5-8 years of IT/ITSM tool experience with more than 5 years in the role of ServiceNow developer
• Proven knowledge of ServiceNow integration across different enterprise platforms and middleware
• Experience in leading projects and teams leveraging global set-up
• Ability to recommend and advocate solutions to the business and manage stakeholder expectations
• At least 2 Certified Implementation Specialist (CIS) Certifications, ServiceNow Certified Technical Architect (CTA) is an advantage
• Working experience with ITIL and Agile project methodology
• Fluent English, written and spoken (German is a plus)

Company Information

KION brands keep the world moving - globally, regionally, and locally. KION is the Supply Chain Solutions Company. With over 42,000 employees in more than 100 countries, we enable smart, sustainable, and reliable supply chains worldwide - wherever goods are stored, moved, or delivered. KION offers its customers the full spectrum of solutions to make their supply chains future-ready. Our international brands, Linde Material Handling, STILL, and Baoli and our regional brands, Fenwick and OM, stand for outstanding technological innovation, intelligent automation and service excellence in forklift trucks and warehouse equipment.

Dematic complements this expertise with state-of-the-art automation technology and AI-supported software solutions that optimize intralogistics across warehousing, production, and distribution. Whether locally or globally – we offer exciting career opportunities in an innovative environment shaped by our core values: Integrity, Collaboration, Courage, and Excellence. Together, we create the magic of supply chain solutions. Join our team – Push it forward.

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.