Service Desk Agent Portuguese

Cognizant; Guadalajara; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading IT services provider is seeking a Service Desk Agent to join their team in Guadalajara. The ideal candidate will have over 2 years of experience in incident management and must be proficient in Service Now with advanced Portuguese skills. Responsibilities include managing incidents efficiently and providing exceptional user support. This role is 100% on-site.

Servicios

Competitive benefits and salary package

Continuous training and development opportunities

Formación

• 2+ years of experience as Service Desk Agent or Customer Service Agent.
• Strong understanding of Incident Management processes and best practices.
• Proficiency in using Service Now for incident tracking and resolution.

Responsabilidades

• Manage and resolve incidents to minimize downtime.
• Provide support through the Service Desk to address user inquiries.
• Utilize Service Now to track and manage incidents and service requests.

Conocimientos

Incident Management processes

Service Now

Advanced Portuguese

Problem-solving skills

Communication skills

Herramientas

Windows environments

Service Now

Descripción del empleo

At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!

We are seeking a Service Desk Agent with 2 to 4 years of experience to join our dynamic team. The ideal candidate will have expertise in Incident Management Service Desk and Service Now with a strong background in Windows environments.

Qualifications

• +2 years of experience as Service Desk Agent or Customer Service Agent
• Possess a strong understanding of Incident Management processes and best practices.
• Demonstrate proficiency in using Service Now for incident tracking and resolution.
• ADVANCED PORTUGUESE IS A MUST
• Show excellent problem-solving skills and attention to detail.
• Display strong communication skills to interact effectively with users and team members.
• 100% on site work in our offices in Guadalajara.

Responsibilities

• Manage and resolve incidents efficiently to minimize downtime and ensure smooth operations.
• Provide exceptional support through the Service Desk addressing user inquiries and issues promptly.
• Utilize Service Now to track manage and resolve incidents and service requests effectively.
• Maintain and support Windows-based systems ensuring optimal performance and security.
• Collaborate with cross-functional teams to implement IT solutions that align with business objectives.
• Monitor system performance and identify areas for improvement to enhance user experience.
• Develop and maintain documentation for processes and procedures to ensure consistency and compliance.
• Assist in the deployment and configuration of new systems and applications as needed.
• Conduct regular system audits to ensure compliance with company policies and industry standards.
• Provide training and support to end-users to enhance their understanding of IT systems and tools.
• Participate in the development and implementation of IT policies and procedures to improve efficiency.
• Stay updated with the latest industry trends and technologies to ensure the company remains competitive.
• Contribute to the continuous improvement of IT services and processes to support business growth.

Why Cognizant?

• Improve your career in one of the largest and fastest growing IT services providers worldwide
• Receive ongoing support and funding with training and development plans
• Have a highly competitive benefits and salary package
• Get the opportunity to work for leading global companies
• We are committed to respecting human rights and build a better future by helping your minds and the environment
• We invest in people and their wellbeing.
• We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.

At Cognizant we believe that our culture makes us stronger!

Join us now!