Service Advisor

Tesla; Mérida; Presencial; MXN 200,000 - 400,000; Jornada completa

Descripción de la vacante

A leading automotive company in Mérida is seeking a Service Advisor to enhance customer satisfaction by responding to inquiries and assessing technical issues. The role requires knowledge of vehicle maintenance, proficiency in dealer management systems, and strong communication skills. You will work with an international team and have the opportunity to develop your professional skills while contributing to innovative automotive service solutions.

Formación

• Hands-on experience with a diverse range of hand and power tools.
• Ability to follow verbal and written instructions with meticulous attention to detail.
• Valid driver’s license in country of employment.

Responsabilidades

• Respond promptly to customer inquiries via phone, email, and drive-in.
• Assess technical issues and provide solutions when possible.
• Document customer concerns and data accurately into the system.
• Coordinate vehicle details before delivery and customer follow-up.

Conocimientos

Knowledge of vehicle maintenance

Proficiency in Dealer Management Systems

Attention to detail

Strong communication skills

Herramientas

Hand and power tools

Automotive/electrical testing devices

Descripción del empleo

What To Expect

Our Service Advisors aren't just technically gifted, they are also great communicators who put the customer first, making Tesla a pioneer in automotive service with the highest customer satisfaction rate in the industry.

You will work with an international and diverse team of our best and brightest. Their experience ranges from automotive to industrial to hobbyists or career switchers, and what drives them all is Tesla's mission to accelerate the world's transition to sustainable energy. Our Service Centers are strategically placed to give customers ease of access and, on occasion, you’ll also meet customers off‑site. Now is your chance to help us revolutionize the way automotive service is provided and further your professional growth and skills at the same time.

What You’ll Do

• Respond promptly to customer inquiries via phone, email, and drive‑in with a high level of attention and professionalism
• Assess technical issues, providing solutions over the phone when possible or escalating to the Shop Foreman/Service Manager for immediate attention
• Accurately document customer concerns and data into the Dealer Management System and demonstrate extreme attention to detail
• Conduct seamless transactions, guide customers through corrections, and summarize processes, keep customers informed with estimated completion times, regular updates, and thorough follow‑up on each vehicle’s status
• Coordinate vehicle details before delivery and coordinate delivery or pick‑up times with customers, following up to confirm satisfaction with the provided services

What You’ll Bring

• Knowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniques, hands‑on experience with a diverse range of hand and power tools, shop equipment, and automotive/electrical testing devices
• Ability to follow verbal and written instructions with meticulous attention to detail, and proficiency in Dealer Management System(s), Outlook, and MS Office
• Proactive willingness to learn emerging automotive technologies, establish and maintain cooperative relationships with all individuals contacted in course of work, including the public
• Maintain accurate daily records and effectively manage multiple priorities to meet deadlines
• Must have a valid driver’s license in country of employment