Server Configuration Data Manager

PepsiCo Deutschland GmbH; Ciudad de México; Presencial; MXN 732,000 - 1,100,000; Jornada completa

Descripción de la vacante

A global leader in food and beverages is seeking a Server Configuration Data Manager in Mexico City. This role involves managing server data within the Configuration Management Database (CMDB) in ServiceNow, ensuring data accuracy and compliance. The ideal candidate will have a Bachelor's degree in Information Technology, strong knowledge of Configuration Management principles, and experience with ServiceNow. The company offers numerous development programs and benefits tailored to employee well-being.

Servicios

Opportunities for daily learning

Financial wellness programs

Flexibility program for work-life balance

Formación

• Bachelor's degree or equivalent experience in relevant field.
• Strong understanding of Configuration Management principles and ITIL.

Responsabilidades

• Ensure all server Configuration Items are accurately recorded in the CMDB.
• Manage provisioning requests and ensure data accuracy.
• Monitor and resolve non-compliant CIs.

Conocimientos

ServiceNow CMDB

Configuration Management

Data Governance

Server Lifecycle Management

Educación

Bachelor's degree in Information Technology

Herramientas

ServiceNow

PowerShell

Python

Descripción del empleo

Overview

We Are PepsiCo

Join PepsiCo and Dare for Better! We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries.

Our product portfolio, which includes 22 of the world\'s most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you\'re from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

As Server Configuration Data Manager, you are responsible for orchestrating the server CI requirements within the Configuration Management Database (CMDB) in ServiceNow. You will ensure that our server landscape is accurately represented, maintained, and compliant throughout its lifecycle. This role requires close collaboration with cross-functional teams such as Asset Management, Configuration Management, and Server Build teams, ensuring smooth alignment of processes and data quality across the organization.

Your Impact

As Server Configuration Data Manager your responsibilities would consist of:

• CMDB Accuracy & Integrity: Ensure that all server Configuration Items (CIs) are correctly recorded, maintained, and reflect the appropriate lifecycle phase—from provisioning and active use through decommissioning and retirement.
• Provisioning Oversight: Own and manage provisioning requests, making sure that all required steps are followed to register and update new server data in the CMDB without gaps or omissions.
• Compliance Monitoring: Follow up on health tasks generated for non-compliant CIs, working closely with stakeholders to identify and resolve missing attributes, incorrect records, or orphaned servers.
• Lifecycle Management: Monitor stale or outdated CIs, ensuring that servers no longer in use are transitioned into the proper retired state in a timely manner.
• Continuous Improvement: Identify opportunities to improve data quality, processes, and controls, contributing to a more reliable and trustworthy CMDB.

Goals:

• A CMDB that consistently reflects the true server landscape.
• Streamlined provisioning processes with no missing data.
• Reduced number of non-compliant and orphaned servers.
• Accurate lifecycle tracking that supports IT operations, audits, and decision-making.

Qualifications

Who Are We Looking For?

Experience

Required Skills:

• Bachelor\'s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
• Strong understanding of Configuration Management principles and ITIL framework.

Technical Skills:

• Hands-on experience with ServiceNow (or similar) and managing server CIs.
• Familiarity with server lifecycle management (provisioning, operations, decommissioning).
• Knowledge of infrastructure components (physical, virtual, cloud servers).
• Familiarity with automation or scripting (e.g., PowerShell, Python) is a plus.

Non-Technical Skills:

• Ability to identify, analyze, and resolve data inconsistencies or gaps in the CMDB.
• Strong attention to detail with a focus on accuracy and completeness of records.
• Strong communication skills to align stakeholders and drive process adoption
• Ability to work independently while also thriving in team environments.

Keywords:

• ServiceNow CMDB, Configuration Management, CI Management, ITSM Tools, CMDB Administration, Data Governance, Server Lifecycle Management, Provisioning & Decommissioning, Server Operations, Lifecycle Governance, Infrastructure Lifecycle, Change Management, Physical Servers, Virtualization (VMware), Cloud Infrastructure (AWS, Azure), Hybrid Environments, Server Architecture, Infrastructure Components, Automation, Scripting, PowerShell, Python, Process Automation.

If this opportunity interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

• Opportunities to learn and develop every day through a wide range of programs.
• Internal digital platforms that promote self-learning.
• Development programs according to Leadership skills.
• Specialized training according to the role.
• Learning experiences with internal and external providers.
• We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others.
• Financial wellness programs that will help you reach your goals in all stages of life.
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
• And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.