Senior Workforce Architect — Remote, Stock Options

Félix; México; Híbrido; MXN 1.391.062 - 2.086.593; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Initial stock options grant

Annual performance bonus

Health, dental, and vision plans

Remote work environment

Unlimited PTO

Paid parental leave

Continuous learning opportunities

Descripción de la vacante

Félix is looking for a Senior Workforce Manager to build their WFM architecture from scratch in Mexico. This strategic function involves improving volume forecasts, managing staffing models, and designing adherence practices. The ideal candidate has over 6 years of WFM experience, strong SQL skills, exceptional communication abilities, and is fluent in Spanish and business-level English. The position offers a remote work environment with many perks including competitive salary, stock options, and continuous learning opportunities.

Formación

• 6+ years of experience in WFM focusing on time-series, seasonality, and multi-channel volumes.
• High proficiency in SQL/BigQuery and expert-level spreadsheet modeling.
• Exceptional executive communication skills.

Responsabilidades

• Build and improve volume forecasts across all corridors and channels.
• Rebuild and own the staffing model for unified capacity planning.
• Design real-time adherence management practices.

Conocimientos

WFM experience

Capacity planning

SQL/BigQuery proficiency

WFM software management

Communication skills

Model building

Educación

Degree in Engineering, Finance, Economics, or related field

Herramientas

WFM software (Verint, NICE, Assembled)

Descripción del empleo

Félix is looking for a Senior Workforce Manager to build their WFM architecture from scratch in Mexico. This strategic function involves improving volume forecasts, managing staffing models, and designing adherence practices. The ideal candidate has over 6 years of WFM experience, strong SQL skills, exceptional communication abilities, and is fluent in Spanish and business-level English. The position offers a remote work environment with many perks including competitive salary, stock options, and continuous learning opportunities.