Senior Windows 11/365 Customer Service Engineer

Concentrix - CA; México; A distancia; MXN 833,000 - 1,296,000; Jornada completa

Descripción de la vacante

A leading technology and services provider is seeking a Senior Windows 11/365 Customer Service Engineer in Mexico. The role involves designing, implementing, and maintaining Windows Client environments while providing expert support. Ideal candidates will have over 8 years of experience in a related field, strong troubleshooting skills, and a customer-focused attitude. This is a full-time remote position offering flexibility and the opportunity to work with cutting-edge technologies.

Formación

• 8+ years of experience in Systems Architecture, Administration, Operations, Software support, or IT consulting.
• Strong problem-solving skills and ability to troubleshoot complex technical issues.
• Ability to work independently and possess strong communication skills.

Responsabilidades

• Design, implement, and maintain Windows Client environments.
• Provide Level 3 infrastructure support.
• Troubleshoot and resolve complex technical issues.

Conocimientos

Windows Client Management

Advanced troubleshooting

Customer service orientation

PowerShell scripting

Networking concepts

Educación

BA/BS degree in Business, Communications, or IT

Herramientas

Windows Performance tools

FSLogix

Intune/Autopilot

Descripción del empleo

Overview

Job Title: Senior Windows 11/365 Customer Service Engineer

Job Description: We are Concentrix, a global technology and services leader focused on intelligent transformation. Our Catalyst team delivers digital engineering, data, and technology services to modernize and simplify the customer experience. We are seeking a highly skilled Windows Client Core OS Customer Engineer to join our team. The ideal candidate will have extensive experience in managing and supporting Windows Client environments and a strong understanding of hybrid infrastructures and cloud technologies.

Responsibilities

• Design, implement, and maintain Windows Client environments, including DNS, DHCP, IIS, Group Policy, and Terminal Services.
• Provide Level 3 infrastructure support and execute project tasks for systems and applications.
• Collaborate with Customer Success Account Managers (CSAMs) to scope, plan, and deliver engagements with customers.
• Troubleshoot and resolve complex technical issues related to Windows Client environments.
• Participate in the migration from Windows 10 to Windows 11 and address any issues that arise during the process.
• Provide architectural guidance and technical expertise to enhance customer experience.

Qualifications

• BA/BS degree in Business, Communications, or Information Technology is highly preferred (or equivalent).
• 8+ years of experience in Systems Architecture, Administration, Operations, Software support, or IT consulting.
• 8+ years of on-premises support or consulting work for an enterprise customer base.
• 8+ years of advanced troubleshooting experience.
• Experienced with current and supported versions Windows Client.
• Windows Client Management: Design, implement, and maintain Windows Client environments.
• DNS: Configure and manage Domain Name System (DNS) settings.
• DHCP: Set up and manage Dynamic Host Configuration Protocol (DHCP) services.
• Group Policy: Create and manage Group Policy Objects (GPOs) to control the working environment of user accounts and computer accounts.
• Terminal Services: Configure and manage Terminal Services for remote desktop access.
• Windows Performance: Monitor and optimize Windows Client performance using tools like Perfmon and WPA.
• PowerShell and Automations: Utilize PowerShell for scripting and automating administrative tasks.
• Storage: Manage and optimize storage solutions for Windows Client environments.
• Patching: Implement and manage patching processes to ensure systems are up-to-date and secure.
• Security Best Practices: Apply security best practices to protect Windows Client environments from threats and vulnerabilities.
• Advanced Microsoft certifications are preferred.
• Strong customer service orientation with excellent communication skills.
• Ability to read and interpret the needs and wants of customer executives and leaders.
• Strong problem-solving skills and the ability to troubleshoot complex technical issues.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Excellent demonstrated customer service skills.
• Ability to work independently and possess strong problem-solving and communication skills.

Optional

• Experience with FSLogix and self-managed data centers.
• Advanced knowledge of Windows Defender suite.
• Experience with Intune/Autopilot.
• Understanding of Windows 10/11 security features and the ability to implement and troubleshoot them (e.g., Secure Boot, Device Guard, Application Guard, Windows Hello, TPM).
• Understanding of drivers and filter drivers.
• Security best practices and implementation for Microsoft technologies.
• Knowledge of commonly used security agents, including anti-virus software and intrusion detection systems.
• Windows Firewall: Configure and manage Windows Firewall settings to ensure network security.
• Networking: Understand and manage networking concepts and configurations within Windows Client environments.
• Blue Screen Debugging: Diagnose and resolve issues causing Blue Screen errors.

Additional

Location: MEX Work-at-Home

Language Requirements:

Time Type: Full time

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