Senior Technical Solutions Analyst

Allegion plc; Ensenada; Remoto; MXN 1.100.000 - 1.600.000; Tempo pieno

Vantaggi offerti da questo lavoro

Generous paid time off

Award-winning employer

Descrizione del lavoro

Allegion plc is seeking a Senior Technical Solutions Analyst to support the Americas ERP ecosystem, translating business needs into practical, scalable ERP solutions across Finance, Supply Chain, Manufacturing, and Procurement.

You will partner with stakeholders, guide incident/problem/change management, and drive sustaining and automation initiatives while ensuring alignment with enterprise standards and security policies.

Competenze

• 5+ years of experience in ERP support, enterprise platforms, or related roles supporting core back-office systems.
• Hands-on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i) and integration technologies (middleware, APIs, EDI).
• Strong understanding of Finance, Supply Chain, Manufacturing, Procurement, and Warehouse processes and their ERP mappings.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change).
• Experience with production support tooling (ServiceNow), monitoring, SLAs, on-call processes, RCA, and remediation tracking.

Mansioni

• Translate business objectives into clear solution direction and actionable plans.
• Own and evolve ERP sustaining and support strategy across core modules and integrations.
• Lead incident, problem, and change management for back-office systems with clear success criteria.
• Identify and resolve system inefficiencies and technical debt impacting operations.
• Establish intake, prioritization, and governance for sustaining releases and patches.
• Evaluate technology solutions, automation, and AI capabilities, aligning with policy and business value.

Conoscenze

ERP support

Stakeholder management

Leadership

Technical partnering

Formazione

Bachelor's degree in IT

Strumenti

ServiceNow

SQL

APIs

EDI

Descrizione del lavoro

Company Overview

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond. Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor – a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Remote Location Mexico

Role Overview

The Senior Technical Solutions Analyst- will support the core back-office application strategy across the Americas technology ecosystem supporting Finance, Supply Chain, Manufacturing, Procurement, and broader business operations. This role serves as a key technical consultant for America’s IT’s business stakeholders and ERP sustaining and support teams, translating complex operational objectives and production support requirements into practical, repeatable solutions that align with stakeholder needs, enterprise standards, and long‑term platform strategy. This individual will bring a consultative mindset, strong business partnership, and the ability to influence cross‑functional stakeholders in support of the business’ priorities. This role will help create clearer direction for sustaining and support practices, improve incident‑to‑change discipline, evaluate the use of automation and embedded analytics, and support M&A and process harmonization related to evolving business needs.

What You Will Do

• Serve as a strategic technology partner to Americas back‑office business unit stakeholders, translating business objectives and production support requirements into clear solution direction and actionable plans.
• Own and help evolve the ERP sustaining and support strategy for capabilities across core modules (GL/AP/AR, Fixed Assets, Order‑to‑Cash, Procure‑to‑Pay, Inventory, MRP/MPS, Shop Floor), integrations, and related middleware/patches.
• Act as a business‑facing technical consultant lead for incident, problem, and change management for back‑office systems, translating stakeholder needs into prioritized, executable support and enhancement solutions with clear success criteria and SLAs.
• Partner with business stakeholders and platform delivery to identify and resolve system inefficiencies, recurring incidents, and technical debt that impact business operations, while proactively recommending scalable, future‑proof remediation and stabilization approaches.
• Establish and support intake, prioritization, and governance processes for sustaining initiatives (break/fix, defects, small enhancements, compliance fixes), ensuring transparent visibility into business value, sequencing, resource tradeoffs, and platform alignment.
• Evaluate technology solutions, automation, and AI capabilities and advise when to use embedded ERP features vs. external/custom tools, ensuring alignment with company AI policy, security, and business value.
• Lead proofs of concept and pilot efforts to validate new sustaining tools or automation approaches (e.g. chatbots for common transactional queries, automated reconciliations), assess business value, and reduce risk prior to broader rollout.
• Bring discipline to execution through stakeholder analysis, testing expectations, user acceptance planning, cutover/readiness planning, and adoption/change coordination for sustaining releases and patches.
• Coordinate cross‑functional work across Platform Delivery, Enterprise Architecture, Security, Data, DevOps/Infrastructure, Procurement, and business process owners to reduce blind spots and delivery/downtime risk.
• Support vendor evaluations, contract and renewal discussions, support escalations, and vendor alignment in partnership with procurement and enterprise architecture for ERP product and managed service providers.
• Support M&A and carve‑in/carve‑out planning by assessing ERP impacts on processes, master data, integrations, and recommending phased, low‑risk approaches aligned with business priorities.
• Produce clear communications and executive‑level reporting that connects technical tradeoffs, risks, recurring incident trends, and prioritization with business impact and recommended decisions.

What You Need to Succeed

• 5+ years of experience in ERP support, enterprise platforms, business solutions, product or program leadership, or related roles supporting core back‑office systems and operational processes.
• Hands‑on experience with major ERP platforms (Microsoft D365 F&O, Microsoft Dynamics AX2012, Oracle 11i, etc) and related integration technologies (middleware, APIs, EDI).
• Strong understanding of business processes across Finance, Supply Chain, Manufacturing, Procurement, and Warehouse operations and how they map to ERP configuration, master data, and integrations.
• Proven ability to establish governance, prioritization, intake, and support practices (incident/problem/change) and bring structure to complex, fast‑moving, or loosely governed workstreams.
• Experience with production support tooling and frameworks (ServiceNow), monitoring, SLAs, on‑call processes, RCA, and post‑incident remediation tracking.
• Knowledge of data concepts relevant to ERP (master data management, interfaces, data quality, reconciliation) and comfort working with SQL and data teams to investigate issues.
• Familiarity with compliance and audit requirements (SOX, data security) and applying controls and documentation in an ERP environment.
• Strong stakeholder management and communication skills, with the ability to influence senior business leaders, translate technical complexity into business impact narratives, and operate effectively across matrixed teams without direct authority.
• Strong systems thinking, problem‑solving, and decision‑making skills.
• Ability to quickly understand new operational domains and apply technology thoughtfully to improve processes and outcomes.
• Comfortable operating as a high‑impact individual contributor initially, with the ability to mentor others and help scale the function over time.

Why Work for Us?

• You’re seeking a rewarding opportunity that allows you to truly help others.
• With thousands of employees and customers around the world, there’s plenty of room to make an impact.
• As our values state, “this is your business, run with it.”
• You’re looking for a company that will invest in your professional development.
• As we grow, we want you to grow with us.
• You want a culture that promotes work‑life balance.
• Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life outside of work!
• You want to work for an award‑winning company that invests in its people.
• Allegion is proud to be a recipient of the Gallup Exceptional Workplace Award for the second year in a row, recognizing our commitment to employee engagement, strengths‑based development, and unlocking human potential.

Inclusion & Diversity

Allegion is an equal opportunity and affirmative action employer.

Allegion is committed to building and maintaining a diverse and inclusive workplace. Together, we embrace all differences and similarities among colleagues, as well as the differences and similarities within the relationships that we foster with customers, suppliers and the communities where we live and work.

Whatever your background, experience, race, color, national origin, religion, age, gender, gender identity, disability status, sexual orientation, protected veteran status, or any other characteristic protected by law, we will make sure that you have every opportunity to impress us in your application and the opportunity to give your best at work, not because we’re required to, but because it’s the right thing to do.

We are also committed to providing accommodations for persons with disabilities. If for any reason you cannot apply through our career site and require an accommodation or assistance, please contact our Talent Acquisition Team.